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A
AgaNagA
Known Participant
November 16, 2020
Question

Creative cloud subscription

  • November 16, 2020
  • 2 replies
  • 289 views

Hello,

I have an creative cloud subscription on all apps but it isn't working anymore, says I have to renew

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2 replies

M
Community Expert
Manan JoshiCommunity Expert
Community Expert
November 16, 2020

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
A
AgaNagAAuthor
Known Participant
November 17, 2020

Tried the first steps and that didn't work. 

I've had contact with support and it seems that I've glitched out of my subscription, great.

Now I have to wait 24-48 hours to get mailed back

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