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Participant
November 27, 2019
Question

Creative Cloud subscription, paid for annually via PayPal, still saying I'm on the trial period

  • November 27, 2019
  • 2 replies
  • 259 views

Hi

 

I signed up and paid for the year (via paypal) for the Creative suite 3 days ago but it's still not showing in my 'Plan' and the software is saying that it's on a trial period. Any advice please?

This topic has been closed for replies.

2 replies

DelphiZoa
Participating Frequently
November 27, 2019

Hi Legallyblond_pink,

 

Your payment was processed by Paypal but it doesn't show in your Adobe account, is that correct? Have you tried all the solutions in this help document?

Nancy OShea
Community Expert
Community Expert
November 27, 2019

Contact Adobe Customer care via online chat by logging-in at the link below.

https://helpx.adobe.com/contact.html

Click the chat bot icon and type Billing Agent followed by Enter/Return key.

 

 

Nancy O'Shea— Product User & Community Expert