Creative Cloud Subscription Renewal

I have received an e-mail from Adobe that my CC annual renewal is today. I went to my account and saw that it indicates that my payment details must be updated and that there is an issue. I double checked my card number and it was correct but for some strange reason the name on the card was different!. I changed it to be what it should and suddenly I get a notification from my bank that Adobe too R14.55 off my credit card.

My Adobe account still showed an issue with the apyment details.

I contacted support and after a long very frustrating converstion with someone who does not read my questions and answers each question unless I ask the same question repeatedly I would not get a straight answer. I take the time to contact and do not want general answers and links to some or other information page.

I have been a loyal Adobe Creative Cloud member for many years and are upset with the level of communication with the support section. I have tried my best to resolve this "payment issue" from my side - That I did not create - and I am charged for checking what the problem could be as I did not put in the incorrect name - How could I as I have been charged every month!

Note that I was never notified by Adobe that there is a payment problem. Also after being charged for looking into this problem I was charged an autorization fee and the account still show that there is an payment issue. This person in help tells me it will be updated and I will be refunded but I did not create the problem in the first place. And I have to pay the bank charges for the refund so I will not get what they took.

Why Adobe? I use to be so in love with your products and service I promoted you wherever I went....