Creative Cloud subscription, "your trial has expired."

Forum|Forum|11 years ago
December 22, 2014
1 reply
3907 views

I have been a Creative Cloud subscriber for more than a year, yet each time I start up an application I am told, "your trial has expired." Each time for each application it seems I must "click license this software" and then go through the log in process before I go to work.

Why? This is really frustrating!

This topic has been closed for replies.

Correct answer Eshant_Jindal1

Hi Guywclinch,

You just need to place the original opm.db file on the desktop

Exit Creative Cloud app.
On Windows remove the opm.db file located here: C:\Users\<user>\AppData\Local\Adobe\OOBE
On Mac remove the opm.db file located here: <user>\Library\Application Support\Adobe\OOBE
Restart Creative Cloud Connection and sign in.

Let me know if it helps.

Thanks,
Eshant Jindal

Eshant_Jindal1Correct answer

Participating Frequently

Hi Guywclinch,

You just need to place the original opm.db file on the desktop

Exit Creative Cloud app.
On Windows remove the opm.db file located here: C:\Users\<user>\AppData\Local\Adobe\OOBE
On Mac remove the opm.db file located here: <user>\Library\Application Support\Adobe\OOBE
Restart Creative Cloud Connection and sign in.

Let me know if it helps.

Thanks,
Eshant Jindal

G

guywclinchAuthor

Participating Frequently

Eshant,

Seems to have worked. Thank you very much!

- Guy

Eshant_Jindal1

Participating Frequently

Glad to hear, Guy.

You can always get to back if you need any help related to Adobe products.

Thanks,

Eshant Jindal

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