Creative Cloud System Error - installation error

Forum|Forum|5 years ago
September 25, 2020
3 replies
1342 views

Hello,

I'm trying to install the creative cloud app on my new laptop in order to use photoshop for school. However, everytime I try to open the CC app to do so, these 2 messages pop up.

Of course I've tried 3 times do disinstall and re-install the program, but it keeps repeating this message and it doesn't seem to have a specific error code.

Does anybody know how to fix it? It would be very appreciated.

Correct answer John T Smith

That is a Microsoft problem... Go to the Search bar at the top of http://www.microsoft.com/en-us/default.aspx to find and re-install the C runtime, or for ALL Windows help
-or direct to https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

M

Melly5E70

Participant

Hi there, I am having the same problem downloading Creative Cloud/Lightworks on Windows. I have read your reply to the previous users message but I am noty sure what to do once I've clicked on the links in your reply. Can you please talk me through how to resolve the problem once I've clicked on the links. Any help would be much appreciated. Thanks