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October 4, 2020
Question

Creative Cloud taking a long time to load apps (ie stalling out)

  • October 4, 2020
  • 2 replies
  • 964 views

I have Creative Cloud and several apps, such as PS2020 CC, LRC, Indesign to which I have subscribed.  When I come back to my machine after several hours and try to launch Creative Cloud, I get the spinning wheel and the error msg that the apps are taking a long time to load.  If I try to relaunch Creative Cloud, no result, so this means I am having to restart my computer at least once a day.   I am on a Mac Pro with the latest version of Catalina, ie I keep everything auto updated.  I can cope with this but it is a pain. Does anyone know a fix????

 

(I don't really see a relevant topic below as this is a startup issue, I think.)

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2 replies

ProDesignTools
Community Expert
Community Expert
October 5, 2020
kglad
Community Expert
Community Expert
October 5, 2020

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R