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Cevouk
Participant
July 21, 2012
Answered

Creative Cloud Trial: Photoshop asking for serial

  • July 21, 2012
  • 3 replies
  • 17681 views

Hi there,

I've applied for the Creative Cloud Trial, I want to test it out before committing to it for our organization.

Every time i try and access CS6 it asks for a serial number and I can't use it.

Please advise

Thanks
James

This topic has been closed for replies.
Correct answer Kapil.Malik

Preferences language settings is: Finnish, Acrobat X Pro and Photoshop language is Finnish.

Still no sucsefull activation. Programs still ask serial numbers.


Hi Privatix,

Please let me know your adobe Id you are using to login for Creative cloud.

Also can you please login to https://creative.adobe.com and login with your Adobe Id and Password and click on the following :

Please let me know how much space you see in your account. Mine is showing 20 GB as you can see in the screenshot above.

Thanks

Kapil Malik

3 replies

A
AliciaMarieLiv
Participant
October 15, 2012

I was having the same issue too, found out that my host file was messed up! Here's a link to clear everything up if the host file is your issue

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Whenever I typed in my adobe id it directly took me to serial number acitvation instead of saying Creative Cloud membership activated! If it's your host files I would follow step three on that link and reset your default host files (there's a link for them to automatically do that for you too on there).

Hope it works! I understand the frustration after spending two days on uninstalling and reinstalling photoshop and illustrator!!

Kapil.Malik
Kapil.Malik
Participating Frequently
August 31, 2012

Hi Cevouk,

I dont know which operating system you are working on so i am giving you some steps windows and MAC OS:

Windows:

In windows 7 navigate to following location:

  /windows/system32/drivers/etc

1. look out for "Hosts" file

2. Open it with notepad

3. Check if you have any entry for Adobe

4. Remove the entries and try again launching any product from CS6

On Windows XP navigate to following location:

\windows\system32\drivers\etc

1. look out for "Hosts" file

2. Open it with notepad

3. Check if you have any entry for Adobe

4. Remove the entries and try again launching any product from CS6

Mac:

1. Please click on "Go" and navigate to /private/etc

2. Open "hosts" file and check out for any entries for Adobe.com

3. Remove the entries and save the file

4.  try again launching any product from CS6

Thanks

Kapil Malik

Regards,Kapil Malik
T
TFinTimo
Participant
October 8, 2012

I have same broblem. Host file is clear, no any entries on "Hosts" file.

Software activation work some Creative Cloud membership programs like Dreamwiever ( start program -> login Adobe account to get softeware activation ) and some not.. ( Photoshop & Acrobar X Pro )

Adobe Acrobat X Pro and Photoshop ask login Adobe Id, after that its try to activate software on Adobe.. After about 30 second, program just start to ask serial number.. look like Adobe cloud server fail to give correct serial number ?

Photoshop and Adobe Acrobat X Pro are latest version ( dowloaded direclty on Creative Cloud membership program downloader )

Why some Creative Cloud membership programs get activation code right away on Adobe and some programs just keep going to Trial mode after Adobe server file to give access to use program ?

How can i activate correclty all Creative Cloud membership programs ? Now Adobe server fail to give programs licence access to start and just turn program to trial mode and ask serial number.

Windows 7 ( fin ), 64-bit. There is nothing to do on Host file if some activation work alrady..


Kapil.Malik
Kapil.Malik
Participating Frequently
October 8, 2012

Hi TFinTimo,

if i am getting it correctly some of your creative cloud products are activated and working fine. however Acrobat and Photoshop ask for a serial number?

What is the Language of your OS and the Language you have selected in Creative cloud "Prefrences"

Thanks

Kapil Malik

Regards,Kapil Malik
Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
July 24, 2012

You shoud have the option to either try the software or install using your serial number.  Was it already installed previously in trial mode?

T
tomsaunders99
Participant
July 31, 2012

Hi.

I'm also having this problem and nothing will open. I don't have a serial and it won't activate my apps. I can't do any work. Please help!

Tom

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
July 31, 2012

What error message do you receive when you try to sign into activate your applications?  Which operating system are you using?  What have you tried so far to resolve your difficulties?

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