Creative Cloud trial says "expired" after cancelling (with 4 days left)

Forum|Forum|3 years ago
October 10, 2022
3 replies
161 views

So one week ago now, I got that 7-day free trial for the entire creative cloud (100 or so gb and everything) and after a few days I had decided to cancel it. However, now it says that my trial expired even though I had cancelled it with 4-days left on the trial. Maybe it's because I still had one of the apps installed ? Any info on this would be greatly appreciated.

Creative Cloud

This topic has been closed for replies.

Peru Bob

Community Expert

Maybe it's because I still had one of the apps installed ?

By @LouSkunts

That has no bearing on the situation.

You only get one opportunity to use a trial. When you cancel it, that uses up the opportunity.

kglad

Community Expert

that would be the expected message if you tried to open an app after successfully cancelling. nevertheless, check your account per @John T Smith to confirm.

John T Smith

Community Expert

Log-in to your Adobe account and click this link to verify your cancel was processed https://account.adobe.com/plans

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded