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claudiophotoguy
claudiophotoguy
Participant
March 17, 2023
Question

Creative Cloud Un-repairable error

  • March 17, 2023
  • 1 reply
  • 643 views

Since a couple of weeks, I keep getting an error from Creative Cloud


I tried repairing of course, message appeared after a few minutes.
I removed all applications and reinstalled everything, again the message appeared after a few minutes.

There is no other useful information, the above screen shot is the only thing that is given to me.
Does anyone know what's going on?

Creative Cloud: 5.10.0.573

Windows: Version 10.0.22621 Build 22621

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 17, 2023

@claudiophotoguy 

 

start here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html

 

if that fails, follow solutions 2 and 3 here: https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

    claudiophotoguy
    claudiophotoguyAuthor
    Participant
    March 17, 2023

    Hi kglad, thank you for pointing me to the kb, at a first search nothing came up.

    I indeed tried with a complete removal followed by a complete re-install, while being an administrator, but it didn't work. So the second link mentions creating a new administrator user and installing from there, but doesn't say if you can then go back to your other user after that, seems to silently imply using the applications from the new user.
    But that is clearly a no-go for most of us as we lose all our personal data that way.

    I'll give it a try anyway, see if that clears the error.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 17, 2023

    ok.  keep us posted.

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