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francis-augustine
Participant
July 19, 2017
Answered

Creative Cloud Unable to sync files due to server error

  • July 19, 2017
  • 1 reply
  • 1704 views

I've seen this problem around and been suffering from it for the passed few months.

I have the latest versions of CC 4.1.1.202 and running on a Mac 10.12..5. Some files just will not sync (Mix of XD, AI, SVG, PNG) and it's starting to cause issues for our team. I have re-installed Creative Cloud to no avail. I'm only using 1.32g of our allotted 100g capacity. I'm hoping I could get some help through here. Happy to send on my log files, just let me know to who.

Thanks

This topic has been closed for replies.
Correct answer Himanshu*Gupta

Hi francis-augustine,

Please refer the below links for sync issues.

Adobe Creative Cloud File Sync | Known issues

Error: "Unable to sync files" to the Adobe Creative Cloud

Also, I would like to inform you that one of the basic reasons for this issue could be that your files include some special characters which are not sync supported.

You may also try replacing all the files from your Creative Cloud files location to another location and then move them back to the cloud location directory in your machine and then sync the files.

Regards

Himanshu Gupta

1 reply

H
Adobe Employee
Himanshu*GuptaCorrect answer
Adobe Employee
July 19, 2017

Hi francis-augustine,

Please refer the below links for sync issues.

Adobe Creative Cloud File Sync | Known issues

Error: "Unable to sync files" to the Adobe Creative Cloud

Also, I would like to inform you that one of the basic reasons for this issue could be that your files include some special characters which are not sync supported.

You may also try replacing all the files from your Creative Cloud files location to another location and then move them back to the cloud location directory in your machine and then sync the files.

Regards

Himanshu Gupta

peteracotthill
peteracotthill
Participant
May 3, 2018

I have this problem too and your answer above do not apply. CC says I am over limit and cannot add more files unit lI free up space but I'm only using 0.1% of space.

R
raphamber
Participant
July 7, 2018

I have never been able to sync my files before. CC tells me "Unable to sync <file> due to server error".

Based on the help page, I'm supposed to wait a while and retry again. I have waited for more than a year. I still can't sync my files.

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