Creative Cloud update Error 301 on Mac

I am getting Error 301 whenever I attempt to update Creative Cloud (app) or any of the suite of apps.

As there is no dedicated thread for Mac users with this problem, and no consistent solution, I am posting a new thread.

Title edited to add 'on Mac' as it says in the message - Moderator

This topic has been closed for replies.

Correct answer kglad

thank you for that information.

for others, that resets the cc app.

to reset, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

Participant

I got the error 301 in CC on OS Catalina. Option - Command - R resolves the issue.

Correct answer

Community Expert

thank you for that information.

for others, that resets the cc app.

to reset, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

Community Expert

301 indicates installation failure.

Do a fresh re-install after running the Adobe Cleaner Tool.

Nancy O'Shea— Product User & Community Expert

Sign up