Skip to main content
M
madhavp67848536
Participant
February 1, 2018
Question

Creative Cloud Update failed - Error Code 127

  • February 1, 2018
  • 1 reply
  • 1938 views

Error Code: 127

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 1, 2018

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

M
madhavp67848536Author
Participant
February 1, 2018

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 1, 2018

continue following the steps in message 1 as best you can.

if that fails, a restoration or your computer to a pre-cc installation time, may resolve the issue and reformatting always solves the issue if you hardware and os are compatible with cc.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices