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stephanpark
Participant
July 17, 2020
Answered

Creative Cloud Update failed. Error Code 505

  • July 17, 2020
  • 2 replies
  • 5134 views

This has been a issue for couple weeks.  I tried calling support but there is no direct support for CC it would seem.  I see error code 505 for Creative Cloud update.  The link for the error code takes me to an information page with something about uninstalling Beyondtrust Powerbroker?  I have no such software installed, no such instance in my services.

I've tried...

Closing CC Desktop and restarting as Adniminstrator - same error code.

Shut off Anti-virus and VPN, closing CC then restarting as administrator - same error code.

Ensure all updates are installed, all of the above again - same error code.

I have work do so.  Please assist.

This topic has been closed for replies.
Correct answer pgh9ngjy3gda

In the Window Services (search services from the start menu), find "Secondary Logon".

 

Change from "Disabled" to "Automatic". Click "Apply". Then click "Start".

 

It should update now.

2 replies

P
pgh9ngjy3gdaCorrect answer
Participant
June 29, 2022

In the Window Services (search services from the start menu), find "Secondary Logon".

 

Change from "Disabled" to "Automatic". Click "Apply". Then click "Start".

 

It should update now.

    J
    jean-pierre25259568we0f
    Participant
    August 18, 2022

    Grand merci pour la solution, ça fonctionne !!!!

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    July 17, 2020

    Do you logged in as an Administrator or as an user with Admin rights during the installations of the updates?

    Please check if you have enabled the Secondary Logon Windows service. Once the package is installed, you can disable it again.

     

    I would recommend a clean reinstallation by doing the following steps:

     

    It's sound drastic and time-consuming, but I my experience it helps to solve several problems.

     

     

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
    J
    janelk35488319
    Participant
    November 24, 2020

    I uninstalled everything, ran the uninstaller, etc. and I still have the same issue, I do not have trustbroker installed, I have turned off firewalls. Now I can't reinstall the apps the apps either so I don't even have the older versions to work on! This is messed up, I need a fix- I pay good money for this subscription

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    November 25, 2020

    Janelk, if the suggestions in the public discussion forum are not helping you, then please begin a secure chat session at https://helpx.adobe.com/contact.html.  Direct chat support is included as part of your membership.  You can also use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to review and update any recent support cases.

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