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brushwipe
Inspiring
July 29, 2015
Answered

Creative Cloud Update. Failed to install. Error 2 Get help

  • July 29, 2015
  • 3 replies
  • 650 views

Hi, Adobe Desktop Installer window appeared but immediately showed error 2 message and to get help.

I have run the Creative Cloud Cleaner tool and uninstalled the previous version of CC but it hasn't had any effect.

Windows 8.1 64 bit HP Pavillion Desktop

This topic has been closed for replies.
Correct answer Pattie-F

If you are receiving Error Code 2 when installing the Creative Cloud desktop app, you should run the Creative Cloud desktop app uninstaller. Please see this link for resolution for this

message:Error Code 2 failed updating Creative Cloud Desktop app

Pattie

3 replies

Pattie-F
Pattie-F
Legend
July 30, 2015

Please contact our support staff from the following link for further assistance: https://helpx.adobe.com/contact.html

(be sure to log in to adobe.com with your Adobe ID first)

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brushwipeAuthor
Inspiring
September 3, 2015

It all seems to working now.

I take note of your instructions for future reference.

Pattie-F
Pattie-F
Legend
July 30, 2015

moved from Adobe Creative Cloud to Creative Cloud Download & Install

Pattie-F
Pattie-FCorrect answer
Legend
July 29, 2015

If you are receiving Error Code 2 when installing the Creative Cloud desktop app, you should run the Creative Cloud desktop app uninstaller. Please see this link for resolution for this

message:Error Code 2 failed updating Creative Cloud Desktop app

Pattie

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    brushwipeAuthor
    Inspiring
    July 30, 2015

    Hi Pattie-F,

    Running the CC desktop uninstaller was the first thing I did. I have seven CC apps  - not all running at same time - but I applied the uninstaller and cleaner to them all.  But I still get Error 2.  I suspect it is because I have not yet upgraded to Windows 10.  Today I was informed that I had 3 apps waiting for updates then when I opened to CC Desktop manager I get news that all my apps are up to date as from 45 seconds ago. ???? so confusing. 

    But thanks for your reply. :-)

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