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J
James E. R.
Participant
April 13, 2023
Answered

Creative Cloud update/install server connection error [113] (Even when Windows Firewall is disabled)

  • April 13, 2023
  • 1 reply
  • 1819 views
Exit Code: 113
-------------------------------------- Summary --------------------------------------
 - 3 fatal error(s), 0 error(s), 0 warnings(s) 

FATAL: Fatal Error '113' occurred while download
FATAL: Fatal Error '113' occurred while download
FATAL: Error occurred in download of package (Name: AdobePremiereRush2AllTrial Version: 2.8.0.8). Error code: '113' 
-------------------------------------------------------------------------------------

 

Hey all, 

 

I've been trying to solve this for a few hours, looking at old threads, and I've come up stumped. I'm not sure how to diagnose what exactly is causing the issue, nor if my attempts to do things like create outbound rules in Windows Firewall in regards to ports 80 & 443 have just been wrong. I'm located in/trying to download from Perth, Western Australia and am using a university based account.

 

Regards

This topic has been closed for replies.
Correct answer kglad

i assume you have an individual subscription or trial.

 

if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

 

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

<moved from enterprise&teams>

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
April 13, 2023

i assume you have an individual subscription or trial.

 

if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

 

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

<moved from enterprise&teams>

    J
    James E. R.Author
    Participant
    April 13, 2023

    Thank you for the reply!

    TLS looks good, and I can see the two logos.

    I'm unsure how to input the info provided for configuring Windows Defender Firewall. Don't know where I'd whitelist the network endpoints either. And am also confused about if/how configuring the firewall might be different from disabling the firewall in this scenario? I know a lot of this is beyond Adobe software specifiically but I'd appreciate any sort of Creative Cloud specific guidance about where to look and what to do when I get there.

     

    J
    James E. R.Author
    Participant
    April 13, 2023

    Just checked and there were a few updates for Windows 10 pending so I'm installing those now. Will also try to see about a new admin account/seeing if there is a way to check if my account has become corrupted. Although I haven't been getting the specific error messages depicted on that page

     

     

     

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