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cbhunt62
Participant
December 7, 2015
Answered

Creative Cloud update isn't installing

  • December 7, 2015
  • 2 replies
  • 294 views

I'm trying to download Adobe Premiere Pro from the Creative Cloud, but it says it's "Installing Update". The update loading bar never changes from 0%, and I can't download anything!! Any advice?

This topic has been closed for replies.
Correct answer cbhunt62

Thank you! I was able to contact an Adobe agent and they took care of it for me.

2 replies

Pattie-F
Pattie-F
Legend
December 10, 2015

I am moving this discussion to the Creative Cloud Download & Install forum.

Kanikas
Kanikas
Legend
December 7, 2015

HI,

Kindly Close all the adobe processes from task manager(windows ) / activity monitor ( mac) , restart you machine and try again .

List of processes :-

  • Creative Cloud.
  • Adobe CEF Helper.
  • Adobe Desktop Service.
  • AdobeIPCBroker.
  • Adobe Installer.
  • AdobeUpdateService.
  • AdobeServiceInstaller.
  • CreativeCloud(URIHandler).
  • AAM Updates Notifier.
  • CCLibrary.
  • node.
  • CoreSync.

 
 

C
cbhunt62AuthorCorrect answer
Participant
December 7, 2015

Thank you! I was able to contact an Adobe agent and they took care of it for me.

Kanikas
Kanikas
Legend
December 7, 2015

Glad to hear that !!!

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