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Christopher Gore
Participant
December 30, 2016
Question

Creative Cloud Update Issues - Error 116 - Solved

  • December 30, 2016
  • 2 replies
  • 2754 views

I found that if you have installed "Team Viewer" there is another anti-malware app that is installed as well. It is called ByteFence. This program will cause issues when you try to update your Adobe CC.  You do not need to disable your antivirus or firewall or switch networks.  You only need to go into the Control Panel and remove ByteFence.  Your updates will be back in business.

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2 replies

May 22, 2017

Thank you so much I has been struggling with "Error 116", and finally solve the problem!!

Bani Verma
Community Manager
Community Manager
January 2, 2017

Thanks for sharing the steps that helped you resolve "Error 116", this will surely help other viewers of this thread.