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barbarat95379775
Participant
August 16, 2019
Question

Creative Cloud update stops

  • August 16, 2019
  • 1 reply
  • 347 views

Dear Adobe team,

Last two days I have some problems with the Creative Cloud. I am using it since 2 Years if I remember well, it worked well until now. Now I can't use the window of the application, it always says that Insatlling Updates, but nothing happens. It always stops in 1, 16, or 26 %. Could You help me about it?

Thank You!

Barbara

This topic has been closed for replies.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 16, 2019

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

    N
    Natenstine
    Participant
    August 18, 2019

    I am having the same issue.

    For me, it is only occurring with Premiere stoping between 20-25% each attempt and sitting for hours

    Not getting time outs or errors. Can install 13.1.3 just not 13.1.4

    Can see both logos on the checks and can install other Apps and update them

    Did all testing for host files and connections. Reinstalled CC after removing and restarting.

    I also did a direct install from Download Creative Cloud apps it still has the same issue. This is a lot of work for something I'm paying a lot of money for. Not to mention wasting an entire day trying to fix and still no resolution.

    Any ideas team?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 18, 2019

    first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

    Win: Ctrl + Alt + R

    Mac: Cmd + Opt + R

    if that fails, reinstall premiere:

    uninstall everything premiere, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    restart your computer (don't skip this)

    use the desktop app to re-install premiere

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