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PY-PHOTO
PY-PHOTO
Participant
June 21, 2018
Answered

Creative Cloud update stuck at 30% or at 91%

  • June 21, 2018
  • 4 replies
  • 25314 views

Hi,

I've just purchased a new PC with clean Win 10 installation.

After completing the Creative Cloud desktop application installation it starts the automatic update process that reaches 30% and stacks there.

I tried to uninstall the Creative Cloud desktop application and reinstall it back but it didn't help.

Then I uninstalled it and installed Photoshop using the Photoshop Installer (without installing Creative Cloud application first). In this case, the Photoshop was downloaded and installed successfully, as well as Creative Cloud desktop application. The update process in Creative Cloud application then started and reached 91%.

I tried to uninstall Adobe products using the Adobe Cleaner tool and remove all the related files and folders but got the same results as above.

This is clean Win 10 pro installation and I didn't install any antivirus or firewall yet.

Any help will be highly appreciated!

    This topic has been closed for replies.
    Correct answer PY-PHOTO

    Hi Bani,

    As I said above, the CC Cleaner Tool did not help to solve the problem.

    I managed to install the photography apps before solving the problem by quickly clicking on Install button before the update was started in the CC application, after reboot.

    What resolved the problem was adding the Administrator rights to the CC application executable and then rebooting the workstation. Someone mentioned that it might help in one of the replies to the similar problem.

    And I disabled "Auto Run" for this application since I need it for updates installation only.

    4 replies

    T
    ToniYoung
    Participant
    February 25, 2020

    I have the same problem, and i've tried all the recommended fixes! Very frustrating!

      O
      Oleksii5CC3
      Participant
      November 24, 2021

      Hello Adobe, this is an issue that hass been dragging for years now. I also have this issue and spent already hours of work time trying to fix it. Maybe you should fix this issue at last?

        E
        ericc23225038
        Participant
        September 24, 2019

        I tried the Adobe recommended solutions as well as others suggested in support communities.  None worked to update Lightroom Classic or Camera Raw, which each stopped at the same percentage, multiple times.  I decided to download the individual apps for each and install.  From this I observed they downloaded quickly so the problem was not my connection.  But before installing, I tried something else, which worked for me.  I uninstalled the Creative Cloud updater app (I used Iobit uninstaller but I assume the Windows uninstaller could be used as well).  Midway through uninstalling I got the message that it couldn't uninstall because it was needed by applications.  I hit continue and it uninstalled.  I then downloaded a new copy of the Creative Cloud Updater and was able to update Lightroom successfully.  I had to uninstall and then reinstall again to update Camera Raw.  A bit of a pain but it worked for me.

          D
          derekd53970539
          Participant
          October 17, 2019
          I sat with Adobe help desk online, they tried everything, nothing worked, in fact gave up. On whim I tried installing 32 bit Java(I had 64 bit) NOW SUDDENLY EVERYTHING WORKS!!!
            D
            derekd53970539
            Participant
            October 25, 2019

            Seems that was just a coincidence, I am since unable to update Photoshop and Creative Cloud. Adobe help desk just goes through the same routines, none of which help. I tried unistalling Photoshop, then reinstalling from their direct link but this also crashes and won't install. Now I have no Photoshop at all. Please Adobe, can you work out what causes these problems? Looking at the dates this has been going on for more than a year!

             

             

              N
              neverknowdefeat
              Participant
              July 24, 2019

              I've had the same problem 3 times now. Keeps happening.

              J
              jw1337
              Participant
              October 24, 2019

              This just seems to continue as an issue.

              I have the new CC desktoo (Oct 2019) and all updates fail at around 40%. No security apps running.

              So I tried the manual download/install PS 2019 and it seemed to break the desktop app. It wont launch until it redownloads/installs. And guess what.. Desktop app stuck at 39% download so no hope now.  No help from Adobe

              Bani Verma
              Community Manager
              Bani VermaCommunity Manager
              Community Manager
              June 21, 2018

              Hi Yurip84154922,

              Sorry that you are unable to install or update the Creative Cloud desktop app because it gets stuck at a certain percentage.

              Please perform the steps shared under 'Solution 3' of the following help document to resolve the issue: "Failed to install" error received when installing Adobe Creative Cloud desktop app"

              Let us know if this helps.

              J
              Jeffrey Guan
              Participant
              June 21, 2018

              I have the same issue here, and used the ACC cleaning tool, it never worked. I had a clean new Windows 10 pro installed, then successfully installed the ACC and Photography package apps without problem about a month ago.

              Since the latest ACC update, my update progress was always stuck at 45%. So I followed the solution 3, and did the cleaning procedure and reinstalled ACC. Now the update progress is stuck at 30%. I tried the cleaning tool and it didn’t work, also installing in the safe mode with Internet didnt work.

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