creative cloud update system doesn't work: all the applications update fail...

Question

The creative cloud update process fail for each application; the system tells me some update are available but as I click on the update button, the system upload the update then tells me "update failed"

kglad · Answer

first, sign out and then back in to your cc app and retry updating

if that fails, close your cc app and then reopen and retry updating.

if that fails, restart your computer, sign out and then back in and update.

if that fails,

Remove the OPM.db file and relogin into the Creative Cloud desktop application using the Adobe ID tied to your subscription.

Mac OS: You can locate the OPM.db file in the \User\<user name>\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.

Windows: You can locate the OPM.db file in the \Users\<user name>\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.

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