Creative Cloud Update Virus?

Forum|Forum|10 years ago
June 8, 2016
3 replies
886 views

Webroot secure anywhere detects the creative cloud update creativecloudset-up.exe as a trojan virus.Has adobe been hacked or is this a false positive?

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Correct answer kglad

i haven't seen anyone else complaining about a cc update so it's unlikely there's an infected adobe file from adobe.com. otoh, where did you get that file?

N

noel_2602

Participant

I downloaded Creative Cloud, and got a malware warning from my virus protector software, but I pushed it through anyways, because I upgraded my suscription to have all the cool tools that you offer, and all I have gotten is a Malware attack that I cannot get rid of. Well I maybe able to get rid of it now that it is confirmed that the creative cloud is the culprit. I downloaded the creative cloud from your site with my package upgrade.

Just FYI. You do have a Malware attached to tthe Creative Cloud downloads.

kglad

Community Expert

again if you had a secure adobe.com connection, dows are clean.

J

johnp47406963

Participant

Zemana reports malware, but Norton does not detect a virus.

J

johnp47406963

Participant

And, I know you'll ask so I'll tell you: i downloaded the Creative Cloud app directly from my Adobe account 0n 2022-08-21 at approximately 10:19PM PDT

kglad

Community Expert

if you downloaded from a url in the adobe.com domain using https, it's not infected.

saying you downloaded directly from your adobe account doesn't insure the above.

kglad

Correct answer

Community Expert

i haven't seen anyone else complaining about a cc update so it's unlikely there's an infected adobe file from adobe.com. otoh, where did you get that file?

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