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ltldeb2
Participant
May 17, 2013
Answered

Creative Cloud Update will not download?

  • May 17, 2013
  • 1 reply
  • 1094 views

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I have been trying to download the "Creative_Cloud Update" on 6 programs for over a week now.  Originally, I was advised that I had to update by 5/15/13.  I keep getting the same error message:  "Creative Cloud Connection Update- Please close the following applications to continue. - Adobe Creative Cloud Connection (Creative Cloud Connection.exe). Choices are to Cancel Update or Retry.  I keep hitting retry.   I do not have any applications or connections open, just the Adobe_Application_Manager;  where I am told to do the update.  Today is now the 16th,  what is the problem and can I still install the update?

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Please also see the following documents:

(Mac) Troubleshooting: Creative Cloud Connection update from 1.0 to 1.0.5 - http://forums.adobe.com/docs/DOC-3462

(Win) Troubleshooting Creative Cloud Connection update from 1.0 to 1.0.5 - http://forums.adobe.com/docs/DOC-3463

1 reply

SusieQBaker
SusieQBaker
Participant
May 17, 2013

I am having the same problem. What is the solution to this problem. Thanks

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
May 17, 2013

Susie and Itldeb2 please see the following document depending on which operating system you are using.

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
May 17, 2013

Please also see the following documents:

(Mac) Troubleshooting: Creative Cloud Connection update from 1.0 to 1.0.5 - http://forums.adobe.com/docs/DOC-3462

(Win) Troubleshooting Creative Cloud Connection update from 1.0 to 1.0.5 - http://forums.adobe.com/docs/DOC-3463

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