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Inspiring
November 27, 2020
Answered

Creative Cloud Updates all failing

  • November 27, 2020
  • 3 replies
  • 418 views

Creative Cloud is telling me that the following updates are available:

Photoshop v22.0.1
Premiere Pro v14.6
After Effects v17.5.1
Media Encoder v14.6

But whether I try to 'Update all' or try to update individually, they all say 'Update Failed.'

I tried restarting the Creative Cloud app, but issue persists.

Can someone suggest a solution please?

This topic has been closed for replies.
Correct answer Karl Photographer

So Adobe chat support finally talked me through the solution. I disabled, then uninstalled both my antivirus, and antimalware apps.

Then restarted my Mac, and when I opened Creative Cloud app and tried the updates again, it worked. Once the Adobe apps were finished updating I reinstalled the AV & AM apps. If it happens again, chat support advised contacting the support for both the AV & AM apps, and asking them to setup an exception for the Creative Cloud app. 

3 replies

Karl PhotographerAuthorCorrect answer
Inspiring
December 6, 2020

So Adobe chat support finally talked me through the solution. I disabled, then uninstalled both my antivirus, and antimalware apps.

Then restarted my Mac, and when I opened Creative Cloud app and tried the updates again, it worked. Once the Adobe apps were finished updating I reinstalled the AV & AM apps. If it happens again, chat support advised contacting the support for both the AV & AM apps, and asking them to setup an exception for the Creative Cloud app. 

Inspiring
December 1, 2020

Still no luck with the Adobe Updates on Creative Cloud. Can someone from Adobe help me fix this please? 

John T Smith
Community Expert
Community Expert
November 27, 2020
Inspiring
November 27, 2020

MacOSX is up to date. It's not that