Creative Cloud Updates all failing

Forum|Forum|5 years ago
November 27, 2020
3 replies
418 views

Creative Cloud is telling me that the following updates are available:

Photoshop v22.0.1
Premiere Pro v14.6
After Effects v17.5.1
Media Encoder v14.6

But whether I try to 'Update all' or try to update individually, they all say 'Update Failed.'

I tried restarting the Creative Cloud app, but issue persists.

Can someone suggest a solution please?

This topic has been closed for replies.

Correct answer Karl Photographer

So Adobe chat support finally talked me through the solution. I disabled, then uninstalled both my antivirus, and antimalware apps.

Then restarted my Mac, and when I opened Creative Cloud app and tried the updates again, it worked. Once the Adobe apps were finished updating I reinstalled the AV & AM apps. If it happens again, chat support advised contacting the support for both the AV & AM apps, and asking them to setup an exception for the Creative Cloud app.

K

Karl PhotographerAuthorCorrect answer

Inspiring

So Adobe chat support finally talked me through the solution. I disabled, then uninstalled both my antivirus, and antimalware apps.

Then restarted my Mac, and when I opened Creative Cloud app and tried the updates again, it worked. Once the Adobe apps were finished updating I reinstalled the AV & AM apps. If it happens again, chat support advised contacting the support for both the AV & AM apps, and asking them to setup an exception for the Creative Cloud app.

K

Karl PhotographerAuthor

Inspiring

Still no luck with the Adobe Updates on Creative Cloud. Can someone from Adobe help me fix this please?