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tlw22
Participating Frequently
March 16, 2018
Answered

Creative Cloud updates are too slow

  • March 16, 2018
  • 14 replies
  • 44196 views

Creative Cloud updates are too slow. It's 2018 and Adobe's service is so poor it is ridiculous.

Hello Adobe ... Is anyone listening?

Is Adobe planning to fix the problem or leave it like it has been since the beginning of Creative Cloud?

    Correct answer kglad

    @Joseph29638474u3jo 

     

    restart your computer and check if the update completed.

    14 replies

    Show previous replies
    B
    BookGirl$
    Participant
    December 31, 2019

    Hello, I recently bought a new laptop and for two whole weeks I've been attempting to download the creative cloud desktop, but to no avail. It's really frustrating and no matter what I try it's just ridiculosly slow. I've read other posts pertaining to the same issue. As well, I've read the "so called" solutions given and NONE of it works. A simple download shouldn't take hours, days, or weeks to complete. Customers are paying for subscriptions and all the extras "do this or that" shouldn't even be relevant, it's a download for God's sake! Adobe needs to get on the ball and fix this issue ASAP. Posts on the issue go as far as back as 2017 (that I've seen) it's now a day shy of 2020 and the problem still remains? I'm seriously thinking about cancelling my subscription and purchasing another editing software.

      C
      cthombor
      Participating Frequently
      January 20, 2020

      My CC update got to "39%" after about 15 minutes, and didn't make any progress for the next 40.  I'm planning to shut down & restart Windows.  This thread convinces me that there's no point in looking for any tech-fix other than the usual strategy on a Windows box: "If at first you don't succeed, reboot and try again." I'll be sad to say goodbye to Acrobat, as I have been very satisfied with most of its versions for the last couple of decades.  (v5.0 was of particular interest to me, as it used one of my patents in its DocBox ;-).  But: CC has annoyed me significantly at least once per year since its introduction. It has given me a very poor start on my "Adobe Experience" in 2020.

        C
        cthombor
        Participating Frequently
        January 21, 2020

        Update: my CC update succeeded after a reboot. 
        Ref: http://theconversation.com/explained-why-a-reboot-is-the-go-to-computer-fix-65261 

        grantl86025163
        grantl86025163
        Participating Frequently
        November 24, 2019

        I"m 4 hrs into the latest Premiere Pro update and its sitting at 37%.    Adobe is a joke.  

          C
          cynglas
          Inspiring
          November 25, 2019

          The latest version of Creative Cloud Desktop (now an html page) has finally solved this isssue for me, at least. Updating to the latest versions of all the CC apps has been fast and efficient. Praise where praise is due.

          PhilMichigan
          PhilMichigan
          Participant
          March 12, 2019

          Taking way too long to install. At this rate it will take a few hours.

          Tested my download speed.  Fast enough that it should install almost immediately!!

            PhilMichigan
            PhilMichigan
            Participant
            March 12, 2019

            Three hours and only 25%.  Ridiculously slow!

              PhilMichigan
              PhilMichigan
              Participant
              March 12, 2019

              I should not have to go to another website and try and find the the latest update.  A tool is provided to make me aware of updates and I want to use that, but it needs to be fixed.

              After six hours - 40% download!!

                ProDesignTools
                Community Expert
                ProDesignToolsCommunity Expert
                Community Expert
                March 16, 2018

                Hi,

                What exactly is the issue you are asking about – could you please be more specific?

                Not really sure what you mean by, "updates are too slow."

                If you could provide more details, including about your system and what you are trying to do, that would help.

                You can also file an official report directly with Adobe here:

                Feature Request/Bug Report Form

                T
                tlw22Author
                Participating Frequently
                March 17, 2018

                It's not that complex. Downloading Photoshop, Dreamweaver, Illustrator, Premiere, etc apps or app updates from adobe.com subdomains is very slow, whether it's via the Creative Cloud app or via direct links, regardless of operating system, computer, internet connection,  ISP, location. It is not a new problem. It has been true for Creative Cloud apps for many years. Support tickets are useless - always blaming it on the end user. Run the cleaner, uninstall, reinstall, remove temp files or prefs. It's been mentioned many times - just search the forum. Have you ever tried downloading the same size file from a site that works? It can be fast.

                  ProDesignTools
                  Community Expert
                  ProDesignToolsCommunity Expert
                  Community Expert
                  March 19, 2018

                  OK, so you're talking about download speeds from Adobe's servers – that wasn't clear from your original post...

                  Can't agree with what you wrote, however – at least regarding download speeds...

                  As a test, I just started a download of the standalone installer for Illustrator CC 2018 (64-bit) using the Creative Cloud 2018 direct links, with Google Chrome... This file is 2 GB in size.

                  Download start time: 11:08:00 AM

                  Download completion time: 11:08:52 AM

                  Total download time: 52 seconds for 1.99 GB (2,139,070,464 bytes).

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