Hello, I recently bought a new laptop and for two whole weeks I've been attempting to download the creative cloud desktop, but to no avail. It's really frustrating and no matter what I try it's just ridiculosly slow. I've read other posts pertaining to the same issue. As well, I've read the "so called" solutions given and NONE of it works. A simple download shouldn't take hours, days, or weeks to complete. Customers are paying for subscriptions and all the extras "do this or that" shouldn't even be relevant, it's a download for God's sake! Adobe needs to get on the ball and fix this issue ASAP. Posts on the issue go as far as back as 2017 (that I've seen) it's now a day shy of 2020 and the problem still remains? I'm seriously thinking about cancelling my subscription and purchasing another editing software.

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cthombor

Participating Frequently

My CC update got to "39%" after about 15 minutes, and didn't make any progress for the next 40. I'm planning to shut down & restart Windows. This thread convinces me that there's no point in looking for any tech-fix other than the usual strategy on a Windows box: "If at first you don't succeed, reboot and try again." I'll be sad to say goodbye to Acrobat, as I have been very satisfied with most of its versions for the last couple of decades. (v5.0 was of particular interest to me, as it used one of my patents in its DocBox ;-). But: CC has annoyed me significantly at least once per year since its introduction. It has given me a very poor start on my "Adobe Experience" in 2020.

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cthombor

Participating Frequently

Update: my CC update succeeded after a reboot.
Ref: http://theconversation.com/explained-why-a-reboot-is-the-go-to-computer-fix-65261

grantl86025163

Participating Frequently

I"m 4 hrs into the latest Premiere Pro update and its sitting at 37%. Adobe is a joke.

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cynglas

Inspiring

The latest version of Creative Cloud Desktop (now an html page) has finally solved this isssue for me, at least. Updating to the latest versions of all the CC apps has been fast and efficient. Praise where praise is due.

PhilMichigan

Participant

Taking way too long to install. At this rate it will take a few hours.

Tested my download speed. Fast enough that it should install almost immediately!!

PhilMichigan

Participant

Three hours and only 25%. Ridiculously slow!

PhilMichigan

Participant

I should not have to go to another website and try and find the the latest update. A tool is provided to make me aware of updates and I want to use that, but it needs to be fixed.

After six hours - 40% download!!

ProDesignTools

Community Expert

Hi,

What exactly is the issue you are asking about – could you please be more specific?

Not really sure what you mean by, "updates are too slow."

If you could provide more details, including about your system and what you are trying to do, that would help.

You can also file an official report directly with Adobe here:

Feature Request/Bug Report Form

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tlw22Author

Participating Frequently

It's not that complex. Downloading Photoshop, Dreamweaver, Illustrator, Premiere, etc apps or app updates from adobe.com subdomains is very slow, whether it's via the Creative Cloud app or via direct links, regardless of operating system, computer, internet connection, ISP, location. It is not a new problem. It has been true for Creative Cloud apps for many years. Support tickets are useless - always blaming it on the end user. Run the cleaner, uninstall, reinstall, remove temp files or prefs. It's been mentioned many times - just search the forum. Have you ever tried downloading the same size file from a site that works? It can be fast.

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neebedankt

Participant

Guys, all those downloads come from Adobe's servers.

ProDesignTools does not host any software downloads, which wouldn't even be allowed by Adobe.

Plenty of customers need and use the CC direct download links every day for very good reasons, instead of the Creative Cloud Desktop app (download manager).

Hope that helps clarify.

The only thing you're clarifying is your complete disinterest in helping to fix the issue. But there is probably no way you could, so that's forgiven.

Adobe CC is, however, a complete joke of a program. My company uses super fast fiber cabled internet and we can download any 2GB file in less than a minute as well. On any site and in any program. Adobe CC, however? Downloading Illustrator, which as you said is also around 2GB, took slightly less than 2 hours. TWO HOURS over here in the Netherlands. One of those hours was wasted by just being stalled at 79%.

I don't know if you actually work at Adobe and are in their HQ, but if you are, you pulling something like Illustrator in less than a minute obviously means nothing at all. As hellobub carefully explained.

Adobe CC is a frustrating pile of trash. We have the 'All Apps' plan and we wasted a full working day just waiting for all of them to finish updating. It's just absolutely horrendous and inexcusable. It stalled our work for the entire day and literally lost us income.
We pay Adobe quite a lot every month to use these apps - offering normal servers and download speeds is among the least you should do in return.

It has been years of this crap. It's high time for this bunch of ingrates to do something about it. And I'm not talking about some weak, empty and lackluster "uh but I downloaded it fast" response from a 'MVP'. The problem is there for almost every user and you can stop being disrespectful by pretending like it isn't.

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