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Participant
November 5, 2019
Question

Creative Cloud updates are too slow

  • November 5, 2019
  • 2 replies
  • 927 views

Hi

It's been 2 days already and my updaes just stop at 37% ... All of them . I wai and wait and nothing happens. I'm talking about waiting half a day for photoshop, half day for illustrator

Not sure what's going on?

Anyone?!

Tx

This topic has been closed for replies.

2 replies

Participant
November 5, 2019

I have a similar 37% hiatus with Premier Pro. Furthermore, I was able to download the New Photoshop 2020 however it does not have the advertised new selection features. 

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Participant
November 6, 2019

I did not think that it was necesary to open "Creative Cloud Desktop" with admin rights. Before I contacted support, I decided to try it. I opened "Creative Cloud Desktop" with admin and it started updating the Adobe apps. Either opening "Creative Clud Desktop" with Admin solved the problem or somebody at Adobe fixed the problem, coincidentally.

Participant
November 6, 2019

After updating 3 apps, the desktop app returned to its old ways of starting the update only to hang up at anywhere from 3% to 54%. I won't post to this thread, again.

Jeffrey_A_Wright
Community Manager
Community Manager
November 5, 2019

Tx, sorry you are facing problems.  What type of CC membership do you have?  Are you installing on a computer and network that you own and manage?  Finally, do you ever receive any specific error messages, or is the only symptom slow downloads?

PicsoulAuthor
Participant
November 5, 2019

Hi Jeff


I use this plan, had it for years: Creative Cloud All Apps, Annual plan, paid monthly
I never had issues before. I use the same computer all the time, same network, nothing's changed for years!


This is what happened overnight since I posted this... It just freezes at 37%,    stops its installation

 
 
 
Participant
November 5, 2019

My situation is identical to that of picsoul (above). Yesterday, "Photoshop" stopped at 19%. I waited for about 4 hours for it to advance. It never got above 19%. Then, yesterday evening, I attempted to update "Character Animator." It got as far as 37% and stayed that way over night. It's still on 37%. The "Creative Cloud Desktop" is not locked up. It appears to be okay with the exception of downloading and installing the new stuff. It looks like the problem is on your end; but, I don't know. I have been installing Adobe stuff for several years and I have never had this problem, until now. There were no error messages. I have more than enough computor power. 

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I looked at the log files and they don't mean a thing to me. I searched and found the word "error" a hand full of times, but there was little assistance for telling me why - at least none that I recognized. I just installed a new system drive and a clean installation of Window 10 1903. Then, I installed my Adobe CC files from my "Creative Cloud Desktop." There were no problems with the installations. They were quick and smooth. Then, a few days later, the new Adobe  stuff, with fanfair, is released, and the installation process seems to be a mess. I don't understand why I have two Photoshop apps to install: "Photoshop" and "Photoshop v20.0.7." The latter seems to be installed, but the other has the "Update" button. The same goes for Premiere Pro, InDesign, After Effects, Bridge, Dreamweaver, Character Animator, Audition, and Media Encoder. I don't know what is going on. If there is some literature explaining it, I overlooked it.


Within the last week, I have received three notifications, on separate days, that "Creative Cloud Desktop" has been updated.


As for me, I posted the percentage numbers because it seemed that they might mean something to somebody. Apparenly not. I assumed that part of the percentage values might include the downloading of the installation file. When it's downloaded, the installation would begin. Downloading is never mentioned in the process. Providing more information during the download/installation might be helpfull.


Thanks for your help, Jeff. I appreciate you very much. I'll send my log files to Support and see what happens.