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Participant
August 12, 2013
Question

creative cloud updates fail

  • August 12, 2013
  • 1 reply
  • 324 views

I get a fail message and a direction to uninstall DreamweaverCC to complete update process using the creative cloud desktop. When I try to locate the application to uninstall it its not in the program list in the control panel. Dreamweaver also is not visible in the start menu. I tried deleting the Dreamweaver folder but it makes no difference. I cannot uninstall or download or update.

This is very frustrating and I have wasted more than one day trying to resolve this problem. Have not found any solution to the problem on the forums when I tried to get customer service they told me they didnt deal with that particular problem and gave me no referral to any other help?????

SO ADOBE WHAT AM I SUPPOSED TO BE DO????

Please give me some idea of how to resolve this issue ironically I am supposed to be giving a class estolling the virtues of a creative cloud technology using your service as an example........................I think Ill be holding off of that for awhile as I cant demonstrate anything to them GRRRRR!

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    1 reply

    iAnkitkhurana
    Adobe Employee
    Adobe Employee
    August 12, 2013

    Hi Helenbeee,

    It seems that Dreamweaver isn't installed completely, is it showing as Update on Creative cloud app and not installed on the computer?

    Please check and perform the steps mentioned here: http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

    Thanks!

    Ankit