philippel34583056

Participating Frequently

Question

Creative Cloud updating stalling after 40%

Forum|Forum|6 years ago
November 7, 2019
2 replies
1657 views

For a month I can no longer update my adobe applications. I have uninstall creative cloud app, used adobe cleaner, try to installa java, open log files, Hosts file ok... The only thing I haven't done is to uninstall Lightroom, Camera Raw and photoshop. Cause I need his for my business.

Last week I just downloaded creative cloud app zip. Installation ok. But update no longer advances beyond 40%

Can someone help me ? Thanks

PC on Windows 10 version 1903 - ZoneAlarm unactive -

This topic has been closed for replies.

Jeffrey_A_Wright

Legend

Phillippel3458053056 and Smackmick, sorry you are both facing problems with your installations. Please check the log files to determine the error that is preventing the update process. Info on how to find the logs can be found at https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html.

If you have any questions, regarding the errors discovered, then please update this public forum discussion. If you would like direct assistance with reviewing the logs and resolving the error, then please contact our support team at https://helpx.adobe.com/contact.html for direct assistance.

Known Participant

That is the main problem. It is not stopping and erroring out, it just goes to sleep.

Here is the last of my logs, you can see a large gap in time in two places before I killed it.

11/07/19 15:33:30:302 | [INFO] | 6036 | HDSetup | HDPIM | DownloadManager | | HDPIM | 16764 | Enabling Bluestreak download for ACR
11/07/19 15:33:30:303 | [INFO] | 6036 | HDSetup | HDPIM | DownloadManager | | HDPIM | 16764 | Changing thread count to 40 for ACR
11/07/19 15:34:44:351 | [INFO] | 6036 | HDSetup | HDPIM | TaskManager | | HDPIM | 16724 | Starting 'EXTRACT' task for Package (Name: AdobeCameraRaw8.0All Version: 12.0.0.67)
11/07/19 15:34:44:351 | [INFO] | 6036 | HDSetup | HDPIM | TaskManager | | HDPIM | 16764 | Completed 'DOWNLOAD' task for Package (Name: AdobeCameraRaw8.0All Version: 12.0.0.67), Time taken '74' sec
11/07/19 15:34:44:351 | [INFO] | 6036 | HDSetup | HDPIM | TaskManager | | HDPIM | 16764 | Starting 'DOWNLOAD' task for Package (Name: AdobeCameraRaw8.0All-x64 Version: 12.0.0.68)
11/07/19 15:34:44:354 | [INFO] | 6036 | HDSetup | HDPIM | ExtractManager | | HDPIM | 16724 | Package (Name: AdobeCameraRaw8.0All Version: 12.0.0.67) Extract info - ExtractSize: 79204824, ExtractPath:'C:\adobeTemp\ETR305B.tmp'
11/07/19 15:34:44:356 | [INFO] | 6036 | HDSetup | HDPIM | DownloadManager | | HDPIM | 16764 | Package (Name: AdobeCameraRaw8.0All-x64 Version: 12.0.0.68) Download info - DownloadSize: 86120099, DownloadPath:'C:\Users\smcki\AppData\Local\Temp\ETR305A.tmp'
11/07/19 15:34:44:357 | [INFO] | 6036 | HDSetup | HDPIM | DownloadManager | | HDPIM | 16764 | Enabling Bluestreak download for ACR
11/07/19 15:34:44:358 | [INFO] | 6036 | HDSetup | HDPIM | DownloadManager | | HDPIM | 16764 | Changing thread count to 40 for ACR
11/07/19 15:34:44:360 | [INFO] | 6036 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 16724 | starting decompression of file C:\Users\smcki\AppData\Local\Temp\ETRF0A.tmp\AdobeCameraRaw8.0All.zip to folder C:\adobeTemp\ETR305B.tmp with type Zip-Deflated
11/07/19 15:34:44:623 | [INFO] | 6036 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 16724 | completed decompression of file C:\Users\smcki\AppData\Local\Temp\ETRF0A.tmp\AdobeCameraRaw8.0All.zip at folder C:\adobeTemp\ETR305B.tmp with type Zip-Deflated with status code 0
11/07/19 15:34:44:631 | [INFO] | 6036 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 16724 | Successfully deleted directory from path: C:\Users\smcki\AppData\Local\Temp\ETRF0A.tmp. Recursive: 1
11/07/19 15:34:44:631 | [INFO] | 6036 | HDSetup | HDPIM | TaskManager | | HDPIM | 16724 | Completed 'EXTRACT' task for Package (Name: AdobeCameraRaw8.0All Version: 12.0.0.67), Time taken '0' sec
11/07/19 15:52:13:520 | [INFO] | 6036 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 14196 | Inside hdpimControlProgress for request type '2' with driverXML
11/07/19 15:52:13:919 | [INFO] | 6036 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 16764 | Successfully deleted directory from path: C:\Users\smcki\AppData\Local\Temp\ETR305A.tmp. Recursive: 1
11/07/19 15:52:13:927 | [INFO] | 6036 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 14196 | Exiting hdpimControlProgress with status '0'
11/07/19 15:52:14:231 | [INFO] | 6036 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 14196 | Inside hdpimTerminateSession
11/07/19 15:52:14:453 | [INFO] | 6036 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 21132 | Released product specific lock for SAPCode: ACR
11/07/19 15:52:14:490 | [INFO] | 6036 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 14196 | Successfully deleted directory from path: C:\adobeTemp\ETR305B.tmp. Recursive: 1
11/07/19 15:52:14:491 | [INFO] | 6036 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 14196 | Exiting hdpimTerminateSession, successfully closed session '0'
11/07/19 15:52:14:531 | [INFO] | 6036 | HDSetup | HDSetup | AppContext | | HDSetup | 11144 | Exit Code: 011/07/19 15:33:30:302 | [INFO] | 6036 | HDSetup | HDPIM | DownloadManager | | HDPIM | 16764 | Enabling Bluestreak download for ACR
11/07/19 15:33:30:303 | [INFO] | 6036 | HDSetup | HDPIM | DownloadManager | | HDPIM | 16764 | Changing thread count to 40 for ACR
11/07/19 15:34:44:351 | [INFO] | 6036 | HDSetup | HDPIM | TaskManager | | HDPIM | 16724 | Starting 'EXTRACT' task for Package (Name: AdobeCameraRaw8.0All Version: 12.0.0.67)
11/07/19 15:34:44:351 | [INFO] | 6036 | HDSetup | HDPIM | TaskManager | | HDPIM | 16764 | Completed 'DOWNLOAD' task for Package (Name: AdobeCameraRaw8.0All Version: 12.0.0.67), Time taken '74' sec
11/07/19 15:34:44:351 | [INFO] | 6036 | HDSetup | HDPIM | TaskManager | | HDPIM | 16764 | Starting 'DOWNLOAD' task for Package (Name: AdobeCameraRaw8.0All-x64 Version: 12.0.0.68)
11/07/19 15:34:44:354 | [INFO] | 6036 | HDSetup | HDPIM | ExtractManager | | HDPIM | 16724 | Package (Name: AdobeCameraRaw8.0All Version: 12.0.0.67) Extract info - ExtractSize: 79204824, ExtractPath:'C:\adobeTemp\ETR305B.tmp'
11/07/19 15:34:44:356 | [INFO] | 6036 | HDSetup | HDPIM | DownloadManager | | HDPIM | 16764 | Package (Name: AdobeCameraRaw8.0All-x64 Version: 12.0.0.68) Download info - DownloadSize: 86120099, DownloadPath:'C:\Users\smcki\AppData\Local\Temp\ETR305A.tmp'
11/07/19 15:34:44:357 | [INFO] | 6036 | HDSetup | HDPIM | DownloadManager | | HDPIM | 16764 | Enabling Bluestreak download for ACR
11/07/19 15:34:44:358 | [INFO] | 6036 | HDSetup | HDPIM | DownloadManager | | HDPIM | 16764 | Changing thread count to 40 for ACR
11/07/19 15:34:44:360 | [INFO] | 6036 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 16724 | starting decompression of file C:\Users\smcki\AppData\Local\Temp\ETRF0A.tmp\AdobeCameraRaw8.0All.zip to folder C:\adobeTemp\ETR305B.tmp with type Zip-Deflated
11/07/19 15:34:44:623 | [INFO] | 6036 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 16724 | completed decompression of file C:\Users\smcki\AppData\Local\Temp\ETRF0A.tmp\AdobeCameraRaw8.0All.zip at folder C:\adobeTemp\ETR305B.tmp with type Zip-Deflated with status code 0
11/07/19 15:34:44:631 | [INFO] | 6036 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 16724 | Successfully deleted directory from path: C:\Users\smcki\AppData\Local\Temp\ETRF0A.tmp. Recursive: 1
11/07/19 15:34:44:631 | [INFO] | 6036 | HDSetup | HDPIM | TaskManager | | HDPIM | 16724 | Completed 'EXTRACT' task for Package (Name: AdobeCameraRaw8.0All Version: 12.0.0.67), Time taken '0' sec
11/07/19 15:52:13:520 | [INFO] | 6036 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 14196 | Inside hdpimControlProgress for request type '2' with driverXML
11/07/19 15:52:13:919 | [INFO] | 6036 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 16764 | Successfully deleted directory from path: C:\Users\smcki\AppData\Local\Temp\ETR305A.tmp. Recursive: 1
11/07/19 15:52:13:927 | [INFO] | 6036 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 14196 | Exiting hdpimControlProgress with status '0'
11/07/19 15:52:14:231 | [INFO] | 6036 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 14196 | Inside hdpimTerminateSession
11/07/19 15:52:14:453 | [INFO] | 6036 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 21132 | Released product specific lock for SAPCode: ACR
11/07/19 15:52:14:490 | [INFO] | 6036 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 14196 | Successfully deleted directory from path: C:\adobeTemp\ETR305B.tmp. Recursive: 1
11/07/19 15:52:14:491 | [INFO] | 6036 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 14196 | Exiting hdpimTerminateSession, successfully closed session '0'
11/07/19 15:52:14:531 | [INFO] | 6036 | HDSetup | HDSetup | AppContext | | HDSetup | 11144 | Exit Code: 0

Jeffrey_A_Wright

Legend

Smackmick, I am sorry but there are no errors in the portion of the log that you have posted. Please use your favorite text editor to search for the word Error within the log files, to determine why the installation is failing.

Known Participant

I am having a similar issue. Creative Cloud updated itself a week or so, have not updated since then. But now I have tried a couple of programs, they stall at 18% to 20%. Nothing wrong with the network, I am downloading 7 apps at once through direct. I assume these will do the same thing as what CC does. I do not want to be deleted and purging and all that stuff, this takes a lot of time! Something is wrong with this new release.

Known Participant

How do I get CC aligned with my direct downloads? I have dowloaded Photoshop and Illustrator and installed them, but CC says I need updates to both. This system is really broke, tried to download Photoship twice and it takes forever and then stalls out.