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S
steinr98
Participant
January 27, 2021
Question

Creative Cloud wants me to install all my old programs ???

  • January 27, 2021
  • 1 reply
  • 442 views

I have had creative clout for a few years- I just had a payment due( I paid my dues) for the next year of creative cloutd.  Now when I open creative cloud for updates all my programs state "INSTALL" ??  So, i tried reinstalling PhotoShop, and go tthe message somthing went wrong- So I tried Lt Rm and got the same mesage.  HOWEVER- all my programs work fine?? Ideas ?? 

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1 reply

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
January 28, 2021

Try uninstalling and reinstalling the CC App:

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

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steinr98Author
Participant
January 28, 2021

Since I wrote- I contacted Adobe support- the poor fellow spent two hours trying to repair my Mac- Adobe Creative Cloud.  He deleted the App several times went into the files and Renamed- Deleted- Moved  file after file- and my Creative Cloud still says, "Install" on all my programs.  I asked him when was his shift over- He said in an hour- I told him all my programs work!!  If I run into problems I will call back.  He did suggest that I uninstall all my Creative Cloud programs and reinstall- What a pain!  My programs work, and I can update thru each program in Help where "Update" resides.  Thanks for the info!  It did not help Adobe the several times he tried.

Ron

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steinr98Author
Participant
February 4, 2021

After the unsuccesable repair I have come up with a different thought.

I paid my yearly dues for the photo package and I think Adobe made the mistake of thinking I was a new account and have set up Adobe Creaative Cloud as a new Install.  I will recontact Adobe and go with this idea as the repeteted uninstall-reinstall several times did not help!  There is a new update and my creative Cloud does not show it at all- only  install all the programs.

Any more ideas are welcome!

Thanks

Ron

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