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Anonymous

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Creative cloud wants to make changes

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I get an annoying popup that tells me "Creative Cloud wants to make changes" and asks for my CC password. But when I enter the password it won't accept it. But if I press CANCEL, the popup returns in five seconds. I know the password is correct because I can log into CC and also my adobe account.

I thought maybe it was a virus, but if so, it has infected both my work and home Macs. The only way to rid myself of this popup (which sits on top of everything) is to quit creative cloud. I have asked Adobe for help but they've shrugged their shoulders.

Anyone else had this issue?

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Abhijit_Kr_Correct answer

Adobe Employee

Hi Gary,

This screen is asking for your Computer Password to make the necessary changes. It's Mac mechanism to authenticate whether you are the Admin user or not.

Please enter your Mac password to complete the changes.

Regards,

Abhijit

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Anonymous

I typed in my password but it doesn't go away, especially once you reboot. I also tried the library cache suggestion, without success. If you cancel the request for your password (takes a few times) and shut down Creative Cloud, you can reopen CC without getting the request. My guess? It's something in the last InDesign update. I haven't updated it on my second computer and I'm not having any problems. Is anyone at Adobe trying to address this?

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Larry Auerbach

Participating Frequently

catker, you might be right about the latest InDesign update. My Mac's /Library/Logs/Adobe/Installers/Adobe InDesign 9.2.1 log file tells me that I Installed the InDesign update on 3/25/14, which is around the time I started seeing Creative Cloud requesting my password everytime I booted up. I've recently opened the Mac's Console utility and watched it as I enter the password when Creative Cloud asks for it. What I see is this:

Apr 6 15:53:18 Larrys-Mac-Pro authexec[406]: executing /Applications/Utilities/Adobe Creative Cloud/CoreExt/../Utils/Creative Cloud Helper

Apr 6 15:53:18 Larrys-Mac-Pro ReportCrash[410]: DebugSymbols was unable to start a spotlight query: spotlight is not responding or disabled.

Apr 6 15:53:20 Larrys-Mac-Pro ReportCrash[410]: Saved crash report for ExManEscalatedPrivilegeServer[409] version 7.1.2.17 (7.1.2.17) to /Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-06-155320_localhost.crash

Apr 6 15:53:24 Larrys-Mac-Pro Core Sync[267]: setting security information: Operation not permitted

Apr 6 15:53:24 Larrys-Mac-Pro Core Sync[267]: open on /Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions/REMOVED_CC/idcc_Alignment Panel.mxi: File exists

Apr 6 15:53:25 Larrys-Mac-Pro ReportCrash[410]: Saved crash report for ExManEscalatedPrivilegeServer[412] version 7.1.2.17 (7.1.2.17) to /Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-06-155325_localhost.crash

Apr 6 15:53:25 Larrys-Mac-Pro ReportCrash[410]: Removing excessive log: file://localhost/Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-05-211712_localhost.crash

Apr 6 15:53:30 Larrys-Mac-Pro Core Sync[267]: setting security information: Operation not permitted

Apr 6 15:53:30 Larrys-Mac-Pro Core Sync[267]: open on /Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions/REMOVED_CC/idcc_Article Panel.mxi: File exists

Apr 6 15:53:31 Larrys-Mac-Pro ReportCrash[410]: Saved crash report for ExManEscalatedPrivilegeServer[417] version 7.1.2.17 (7.1.2.17) to /Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-06-155331_localhost.crash

Apr 6 15:53:31 Larrys-Mac-Pro ReportCrash[410]: Removing excessive log: file://localhost/Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-05-211718_localhost.crash

Apr 6 15:53:36 Larrys-Mac-Pro Core Sync[267]: setting security information: Operation not permitted

Apr 6 15:53:36 Larrys-Mac-Pro Core Sync[267]: open on /Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions/REMOVED_CC/idcc_Asset Library Panel.mxi: File exists

Apr 6 15:53:37 Larrys-Mac-Pro ReportCrash[410]: Saved crash report for ExManEscalatedPrivilegeServer[419] version 7.1.2.17 (7.1.2.17) to /Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-06-155337_localhost.crash

Apr 6 15:53:37 Larrys-Mac-Pro ReportCrash[410]: Removing excessive log: file://localhost/Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-05-211725_localhost.crash

Apr 6 15:53:42 Larrys-Mac-Pro Core Sync[267]: setting security information: Operation not permitted

Apr 6 15:53:42 Larrys-Mac-Pro Core Sync[267]: open on /Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions/REMOVED_CC/idcc_Asset PubLibrary.mxi: File exists

Apr 6 15:53:43 Larrys-Mac-Pro ReportCrash[410]: Saved crash report for ExManEscalatedPrivilegeServer[423] version 7.1.2.17 (7.1.2.17) to /Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-06-155343_localhost.crash

Apr 6 15:53:43 Larrys-Mac-Pro ReportCrash[410]: Removing excessive log: file://localhost/Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-05-211731_localhost.crash

Apr 6 15:53:48 Larrys-Mac-Pro Core Sync[267]: setting security information: Operation not permitted

Apr 6 15:53:48 Larrys-Mac-Pro Core Sync[267]: open on /Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions/REMOVED_CC/idcc_Assignment UI.mxi: File exists

Apr 6 15:53:50 Larrys-Mac-Pro ReportCrash[410]: Saved crash report for ExManEscalatedPrivilegeServer[425] version 7.1.2.17 (7.1.2.17) to /Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-06-155350_localhost.crash

Apr 6 15:53:50 Larrys-Mac-Pro ReportCrash[410]: Removing excessive log: file://localhost/Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-05-211737_localhost.crash

Apr 6 15:53:55 Larrys-Mac-Pro Core Sync[267]: setting security information: Operation not permitted

Apr 6 15:53:55 Larrys-Mac-Pro Core Sync[267]: open on /Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions/REMOVED_CC/idcc_BNUI.mxi: File exists

Apr 6 15:53:56 Larrys-Mac-Pro ReportCrash[410]: Saved crash report for ExManEscalatedPrivilegeServer[427] version 7.1.2.17 (7.1.2.17) to /Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-06-155356_localhost.crash

Apr 6 15:53:56 Larrys-Mac-Pro ReportCrash[410]: Removing excessive log: file://localhost/Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-05-211743_localhost.crash

Apr 6 15:54:01 Larrys-Mac-Pro Core Sync[267]: setting security information: Operation not permitted

Apr 6 15:54:01 Larrys-Mac-Pro Core Sync[267]: open on /Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions/REMOVED_CC/idcc_Book Panel.mxi: File exists

Apr 6 15:54:02 Larrys-Mac-Pro ReportCrash[410]: Saved crash report for ExManEscalatedPrivilegeServer[430] version 7.1.2.17 (7.1.2.17) to /Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-06-155402_localhost.crash

Apr 6 15:54:02 Larrys-Mac-Pro ReportCrash[410]: Removing excessive log: file://localhost/Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-05-211749_localhost.crash

Apr 6 15:54:07 Larrys-Mac-Pro Core Sync[267]: setting security information: Operation not permitted

Apr 6 15:54:07 Larrys-Mac-Pro Core Sync[267]: open on /Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions/REMOVED_CC/idcc_Bookmark Panel.mxi: File exists

......

As you can see, there are lots of crashes of a process called ExManEscalatedPrivilegeServer, whose crash reports tell me that its parent process is Creative Cloud Helper:

Process: ExManEscalatedPrivilegeServer [786]

Path: /Applications/Utilities/Adobe Creative Cloud/*/ExManEscalatedPrivilegeServer

Identifier: ExManEscalatedPrivilegeServer

Version: 7.1.2.17 (7.1.2.17)

Code Type: X86-64 (Native)

Parent Process: Creative Cloud Helper [406]

and also lots of repeated references to Adobe Extension Manager .mxi files in the folder /Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions/REMOVED_CC/, which I'm guessing are components of InDesign replaced by the latest InDesign CC updater.

I don't really know what any of this means, other than I see it happening every time I've opened Console after I've booted up and Creative Cloud requests my password, and repeated references to ExManEscalatedPrivilegeServer and old pieces of InDesign tucked away in the /Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions/REMOVED_CC/ folder.

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Inprov Ryan

Participating Frequently

I too am having this problem. It happens every day at work. I am not an administrator on my computer, so I have to wait until our IT guy has time to come over to my desk to authenticate. It's incredibly annoying because it keeps happening with no apparent reason. I have an idea, Adobe, why don't you tell me exactly what you need done instead of a vague "Creative Cloud wants to make changes" prompt? That's how you can really help with security.

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Preran

Legend

One of our users reported today that the problem was overcome by clearing the user cache in Mac. Can you try and let us know if it works for you?

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Larry Auerbach

Participating Frequently

Do you mean these user caches?

http://osxdaily.com/2011/12/08/delete-user-caches-in-mac-os-x/

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Larry Auerbach

Participating Frequently

I've gotten this message every time I boot up or restart my Mac since the last Creative Cloud software update I did a few days ago. It never happened before this last update.

It's a novel change from the AI2EI error I would get whenever the Creative Cloud software gets an update, another phemomenon that persists despite following Adobe's and other Adobe forum users' instructions about how to resolve it. Luckily, neither of these interfere with my use of the Creative Cloud applications like Photoshop, InDesign, etc.

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B

Bytehoven

Participant

To Abhijit: If it is a “Mac mechanism,” then why does it display the CC logo in the box?

To dSparks: Changing your Adobe password will have no effect because it is asking for your computer password, not your Adobe password. You are right to be worried considering the recent security breach.

To donatelo: “whatever it was up to it slowed my computer to a crawl” — I too work in a fast-paced production environment, and I cannot afford to have my computer slowed down to a crawl. Thank you very much for the warning.

My response: I have quit out of the CC app and will not launch it again until I hear that this has been dealt with or a reasonable explanation is provided for this password request. I cannot recall any other company ever asking for my computer administrator password except Apple. If the dialog box didn’t have the CC logo on the Alert icon, I would have assumed it was my OS trying to protect me, but seeing that in the dialog box freaked me out! No way! Particularly after the breach of security we recently experienced…

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Abhijit_Kr_

Adobe Employee

Hi Bytehoven,

I understand your concern regarding the security breach happened sometime back but this issue is totally different.

Yes, you are right this Prompt if of Adobe but this prompt is popping up to Authenticate yourself so you can allow the Adobe applications to make the necessary changes in it.

This option may come on Windows too if the user is not an Admin. On Mac this may come by default if any applications needs Admin right to launch the application or make any necessary changes.

Also you mentioned that after this recent change you Machine is responding very slow. Could you please launch Activity Monitor and check which process is utilising the most of your Memory and Processor and close those which are not necessary after checking what excatly they are for.

Hope this answers your query.

Regards,

Abhijit

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donatelo

Participant

This is ridiculous, I am not wasting my time trying to enter a legitimate argument, this is a faulty piece of nagware. I want adobe to remove it from my computer before I send you a bill I am MAD AS HELLL

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Anonymous

Same problem. Have changed my Adobe password and turned off Creative Cloud, but it keeps popping up. Not interested in crashing my computer. Can someone at Adobe please address this issue?

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donatelo

Participant

I would like to add my two cents, I work in fast paced production enviorment and having to deal with this annoying piece of nag ware for the last two days is pushing the limits, I gave in and let it do what ever it think that needs to to stop bugging me, there is no way to tell what it is doing or when it has stoped but whatever it was up to it slowwed my computer toi a crwal just before everything came crashing down- I have a word for adobe -GET THIS OUT OF HERE-

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Abhijit_Kr_

Adobe Employee

Hi ElectricArtist,

Could you please provide us the screenshot of the pop up so we try to find why it is prompting.

Regards,

Abhijit

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Anonymous

Hi Abhijit,

Screenshot attached.

One thing to note, in the NAME field, my work computer name is Gary Crilley and this is what shows. My home computer name is GaryC and that's what has come up. Obviously my Adobe login in my email address, but changing the name as well as entering the password makes no difference. It just shakes and remains in place. Until I quit CC.

cheers

Gary Crilley

gary.crilley@gmail.com

022 641 9458

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Abhijit_Kr_

Adobe Employee

HI Gary,

I am sorry but your attachment is not visible. Please insert the image again.

Regards,

Abhijit

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