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Sarah616
Participant
June 1, 2014
Answered

Creative cloud webpage won't load on my mac for me to install or try Photoshop CC

  • June 1, 2014
  • 1 reply
  • 2114 views

When I click "try", "buy", or "join creative cloud" from this link Adobe Photoshop products, free downloads | Photoshop.com, only a blank page appears. This happens for any page where the url begins with creative.adobe.com. What am I doing wrong? The website will come up on my iPad, but not on the Mac.

This topic has been closed for replies.
Correct answer BennyTan

BennyTan are you trying to install Photoshop CC using the process listed at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html?


Hi Jeff,

I chat with Adobe Support and she managed to help me solve the problem.

It's due to some security profile setup on my MAC blocking the full

install. Thanks for your help.

Rgds

Benny

On Tue, Jun 3, 2014 at 2:19 AM, Jeff A Wright <forums_noreply@adobe.com>

1 reply

pwillener
Legend
June 1, 2014

Try starting from http://www.adobe.com/

BennyTan
Participant
June 1, 2014

I had the same problem. I downloaded and installed creative cloud on my MAC. after that it seems to hang.

Jeffrey_A_Wright
Legend
June 2, 2014

BennyTan are you trying to install Photoshop CC using the process listed at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html?