Creative Cloud - will it ever work?

I think you are referring to sarcasm actually, it is fun, yours and mine.  Facts are I made the BIG mistake of buying Photoshop Elements 2020 outright, before trying out the free trial, did that in July this year.  Yes, I've got an old MacPro (about 2012), but it runs my older PSE 11 fine.  And tried installing on an iMac that's only a couple of years ago, and it wouldn't install on that. Suggested fixes repeatedly point to Creative Cloud as the problem.  Uninstall, reinstall, cleaning operations, removing other Adobe programs, all those so called fixes indicate CC is the cause of the problem.  That is untenable. I have been told Adobe call support tends to be good, and will have to try that next.  But, irrespective of your point that CC works "for millions of people" it's patenly obvious that it doesn't for lots of people, by virtue if the volume of requests for help in making it work. Again, untenable for a program that is pivotal in getting Adobe products to work, up to and including getting those products to install in the first place.