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traceyv92642376
Participant
September 11, 2017
Answered

Creative Cloud will not download apps

  • September 11, 2017
  • 3 replies
  • 547 views

Hi I purchased Creative Cloud yesterday and ever since have been trying to download Photoshop CS but keeping getting an error. It downloads each time to a mx of 8% and then gets error sometimes it only makes it to 1%. I contacted support through chat and they said to uninstall and reinstall creative cloud and that would work it did not. The error message I am getting is below can someone please help me?

FATAL: Fatal Error '116' occurred while download FATAL: Error occured in install product workflow with error code 116 error message {https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v2/applications?name=CORE&version=1.0&platform=win32&build=1.0.12,P:-190,PS:32,G:-70} -------------------------------------------------------------------------------------

Thanks

This topic has been closed for replies.
Correct answer kglad

confirm that you can connect to the secure adobe servers.  one of the connection problems is in message 1.  there are others.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

3 replies

G
gouicem30566307rbt6
Participant
June 18, 2023

hi
do u still have the problem ? cuz i have the same problem and i cant fix it . i did everything

kglad
Community Expert
kgladCommunity Expert
Community Expert
June 18, 2023

@gouicem30566307rbt6 

 

 

if you have an old os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/unable-to-reach-adobe-servers.html

 

if those fail, make sure you also tried the steps at, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
September 11, 2017

confirm that you can connect to the secure adobe servers.  one of the connection problems is in message 1.  there are others.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Govardhan.V
Govardhan.V
Participating Frequently
September 11, 2017

Check whether Byte Fence is installed on your comp.

If yes , uninstall it and then try to download CC apps.

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