Creative Cloud will not load

Question

I have a Mac, running Catalina. For weeks now, whenever I try to open creative cloud, it spins and spins and they pops up a message that says there is an error, and to repair it. When I do that, it still will not open. I've tried uninstalling, and reinstalling, but still will not load. I keep getting the same error messages. Adobe customer support is the WORST I've ever dealt with. I have spoken to severl tech agents who have been unable to help. They were supposed to escalate the issue, and twice now I've supposed to have recieved a phone call, never got a call, either time.

I'm beyond frustrated. Does anyone have any fixes??? Obviously tech support cannot help me. I'm on the verge of cancelling my subsciption!

Dj_Creative_enthusiast · Answer

Hi,

Thank you for posting your query here and sorry to hear about the trouble you are facing.

For Creative Cloud App unable to Load issue, kindly refer to : https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

Alternatively, since you have reported the issue and Twice Adobe Support has informed that they have escalated the issue and you will receive a call, you may want to contact Support Team again and ask them to connect with a Supervisor (depending on their availability) who might be able to expedite the ongoing escalated ticket.

Hope this helps.

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