Creative Cloud will not update

Forum|Forum|9 years ago
June 17, 2016
5 replies
7433 views

I have been using Creative cloud for over year. WhenI go to use it now, it says it needs updating. I cannot ignore the update. When I start the update the process starts as normal, but the the creative cloud icon disappears from the title bar. If I try to open the application directly from where it is stored I get the message: The application Creative Cloud is not open anymore.

If I try to uninstall Creative Cloud, I get the message: Couldn't uninstall creative cloud for desktop. You still have Creative Cloud applications installed on your computer that require it.

Any ideas what do next?

Creative Cloud

This topic has been closed for replies.

Correct answer Govardhan.V

Restart the Mac and then login with Safeboot mode and then try again :

Start in Safe Boot mode for Adobe products on Mac OS X

tedt45077601

Participant

SORRY Brucgovn, it was you I should have thanked!!

Ted

W5TH

Participant

Lol! Since we both said essentially the same thing... you're welcome. Regardless of who supplied the possible solution I'm glad it's now working for you, a relief I'm sure.

tedt45077601

Participant

Thank you W5Th your solution re Safeboot mode. It worked a treat. The download screen kept flashing on and off during installation but it has installed OK.

Some very clever people around!!

Cheers

Ted

S

sanjayn63017152

Participant

Showing 0xc000001d error when I open the file after downloading from creative cloud. How do I open After effects now?

Govardhan.V

Participating Frequently

Sanjayn ,

Please mention OS version.

L

Letterland_LisaAuthor

Participant

OS X Ele capitan Version 10.11.15 is the offending version I'm running. I'm inclined to have to wipe my HD and start again...not ideal

W5TH

Participant

I have the same problem and have tried several times to remove CC app following the techniques outlined in the above post but to no avail. Frustratingly, I manage to quit the app and any running processes according to Activity Monitor but still get the same error messages about CC being busy. Can't get rid of the icon from the dock and can't shut down or restart the computer without forcing a shut down. Using Mac OS X El Capitan, iMac 27" 5K. Help would be very much appreciated.

Edit: Jun 19. Disappointing that there's been no further response from Adobe other than a couple of what turned out to be not very helpful links. In the hope of finding a work around for this problem I did some research on the net and came up with this: Creative Cloud failed to install solved | CP Guru - Adobe Captivate Widgets.

It appears that this problem is not new and has consistently reared it's ugly head over the last several years causing frustration time and again. No idea why an official solution hasn't been presented. Please post if this sorted out your problem.

Best wishes.

Alfred Pennyworth

Participating Frequently

If the CC app itself is updating, it will disappear whilst it does, then return after the update. Is this the app which is updating, and are you leaving it to finish?