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N
nulll
Participating Frequently
April 20, 2015
Question

Creative Cloud will only open once, then it needs to be re-installed + only get white screen + no adobe programs work

  • April 20, 2015
  • 1 reply
  • 369 views

So the title is pretty clear. And I've done a ton of research and tried everything. It used to all work fine too. It started with none of my adobe programs being able to work. The little thumbnail icon would break and I would get an error if I tried to open any of them. This only happened with adobe software, and they would typically work for a while before breaking. Then the creative cloud app stopped working too. Anytime I get it open it's blank, and if I close it, the program won't launch anymore. I need to reinstall it.

I removed all adobe everything off my computer, and used ccleaner to get rid of any excess, then reinstalled the creative cloud app, still doesn't work.

My email had an underscore in it, but I changed that. No weird characters anywhere in my profile. I've also tried every variation of dealing with the OOBE folder stuff.

I don't know what to do... please help

This topic has been closed for replies.

1 reply

Atul_Saini
Atul_Saini
Legend
April 20, 2015

Hi Alexander,

  1. Kindly try to create Root account (Mac)/Hidden Admin Account(Win).

    2. Try using Cleaner to remove Creative Cloud desktop app only

    3. Reinstall Creative Cloud.

Thanks,

Atul Saini

N
nulllAuthor
Participating Frequently
April 20, 2015

Hello,

I created an admin account. Creative Cloud automatically opened, and was working fine in there. Either way, I uninstalled it using ccleaner, then reinstalled.

Logged back into my main account, it's exactly the same as before. I could try installing some programs from in there and seeing if they work on my main account, but I would really prefer a solution where I don't have to do that.

I forgot to mention/clarify that I'm running Windows 7, on my own personal computer.

N
nulllAuthor
Participating Frequently
April 20, 2015

Well I tried installing some software from that admin account side, but when I came back to my main account, still got the same error. So creative cloud still won't work, nor will any adobe software. The error the software gives is as follows:

Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.

And to be clear, I definitely have the appropriate permissions. I've also tried troubleshooting this error in a non-adobe specific context, but no luck.

Please advise soon, I really need to get this software working. Especially given the fact I'm paying for it...

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