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jlperkinsatx
Participant
September 15, 2015
Answered

creative cloud won't install

  • September 15, 2015
  • 4 replies
  • 698 views

just replaced my computer, now running windows 10. trying to install creative cloud 2015 but it won't install. can't even get past apps manager to the part where I get to install apps. have uninstalled, re-downloaded, and re-installed a couple of times, with an occasional restart thrown in for good measure.

here's a print screen of what I keep seeing, for hours on end - the "I'm working" circle:

any ideas on how to remedy? thanks.

This topic has been closed for replies.
Correct answer Govardhan.V

Step 1)

End all Adobe related tasks like Creative cloud , CoreSync, AAMUpdater....etc from Task Manager.

Step 2)

Disable Anti-virus and Firewall temporarily   [ Optional ]

Step 3)

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

Appdata

It will open Appdata folder.

Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete " Opm.db" file.

Once you had deleted Opm.db file , launch Adobe Creative Cloud app and check .

Still same??

We need to check Hosts file and see whether there are any Adobe entries with loop back address.

Let me know .

4 replies

J
jlperkinsatxAuthor
Participant
September 17, 2015

problem continued once I got to the apps themselves and there ended up being a firewall issue, too. adobe help pages said temporarily disable firewall and anti-spam but disabling real time scanning was required as well. have added to trusted sites so I don't have to repeat the process with every update. fyi for anyone else who experiences this.

Pattie-F
Pattie-F
Legend
September 16, 2015

moving  to Creative Cloud Download & Install

Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
September 15, 2015

Step 1)

End all Adobe related tasks like Creative cloud , CoreSync, AAMUpdater....etc from Task Manager.

Step 2)

Disable Anti-virus and Firewall temporarily   [ Optional ]

Step 3)

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

Appdata

It will open Appdata folder.

Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete " Opm.db" file.

Once you had deleted Opm.db file , launch Adobe Creative Cloud app and check .

Still same??

We need to check Hosts file and see whether there are any Adobe entries with loop back address.

Let me know .

J
jlperkinsatxAuthor
Participant
September 15, 2015

Thanks, all. Had to task manager quit the app but deleting opm.db fixed it.

very much appreciated!

Jennifer in Austin, TX

Govardhan.V
Govardhan.V
Participating Frequently
September 15, 2015

Glad to hear that

You are most welcome .

Anupriya Khare
Anupriya Khare
Participating Frequently
September 15, 2015

Please refer to the links below.

Hope this will help you.

Regards,

Anupriya Khare

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