I starting getting update errors on Creative Cloud desktop, error code 1. I've followed all 3 suggestions, uninstalled, used the cleaner tool, and created a new administrator account. It still won't install. What else can I do?
Hi Bani,
Renaming the OOBE folder wasn’t part of the instructions, so I didn’t know
to try that. Unfortunately, renaming it didn’t work. I also turned off my
firewall, that didn’t help either.
Roberta
From: Bani Verma <forums_noreply@adobe.com>
Sent: Tuesday, April 17, 2018 4:43 AM
To: Roberta Gales <roberta@adbanker.com>
Subject: Reply marked as helpful on Creative Cloud won't install on
Windows 10 Error Code 1
Creative Cloud won't install on Windows 10 Error Code 1
Bani Verma
<https://forums.adobe.com/people/Bani+Verma?et=watches.email.outcome>
marked Jeff A Wright
<https://forums.adobe.com/people/JeffAWright?et=watches.email.outcome>'s
reply on Creative Cloud won't install on Windows 10 Error Code 1
<https://forums.adobe.com/thread/2479516?et=watches.email.outcome> as
helpful. View the full reply
<https://forums.adobe.com/message/10321541?et=watches.email.outcome#10321541>
Try below steps :
Uninstall Adobe Creative Cloud if its installed.
Creative Cloud Help | Uninstall the Creative Cloud desktop app
Disable Firewall Temporarily.
Step 1 :
Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.
Open Adobe folder and delete folders named Adobe Application Manager and OOBE.
Step 2:
Navigate to C:\Program Files (x86)\Adobe.
Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]
Unable to delete??? rename it to Adobe Creative Cloud-old.
Step 3 :
Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
appdata
Then navigate to Local>Adobe.
Open Adobe folder and delete folders named AAMUpdater and OOBE.
Step 4 :
Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list.
Then download and install Adobe Creative Cloud application and check.
https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe
Also make sure , Automatic Proxy settings detect is ON before downloading and install Adobe Creative Cloud desktop app.
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