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Participating Frequently
August 9, 2021
Question

creative cloud won't let me install apps

  • August 9, 2021
  • 1 reply
  • 951 views

Hi all,

ok so I had to reinstall windows on my computer because I had issues with windows update. But my adobe apps worked perfectly. Now my Windows is up to date but I can't seem to install any app from the desktop creative cloud app, even installing the CC app turned out to be really complicated. Indeed I had the MSCV140.dll problem, which I managed to fix by reintalling the missing files.

Anyways, when I open the CC app I see a spinning wheel in the top right corner over the little cloud icon, and it just won't dissapear. In the beginning (that is before I followed all the relevant instructions I could find in the threads here) it was because the CC app started updating and could never finish it, so when I wanted to install any other app it was in line behind it and never started. After this I came here searching for solutions so I did execute the app in admin mode, I did delete the OOBE files, uninstall and reinstall the CC app (which again did not work for a couple of times before it finally did). When I opened it I was asked to update it, which I did and again it was stuck in spinning wheel mode. So I repeated all of the above steps except that I did not accept the update. I can now launch the installation of other apps BUT they get stuck in the middle or at the very beginning of the process, a blue message pops up telling me it's taking longer than usual and that they're trying to figure it out but nothing happens... the wheel spins and spins and never stops.

I am very lost and can't find anything that would seem to resolve this problem. Any help, ideas or advice would greatly appreciated. Thanks in advance.

 

Kevin

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1 reply

Adobe Employee
August 9, 2021

@Kevin Renaudeau 

 

Please try to repair C++ file, please open Control Panel\All Control Panel Items\Programs and Features

and you will find Microsoft  Visual C++ files, 2015-2019 , 2013, 2012, select one by one click on change> repair,  . Repair till 2012 and restart the computer and than try to open creative cloud .

 

 

Participating Frequently
August 9, 2021

hi, thanks for the quick reply

I did what you said, did not work. I reinstalled creative cloud and now it won't even start, I'm back at the MSCV140.dll problem... which I can't seem to fix now...

Participating Frequently
August 9, 2021

oh and while I was repairing the c++ files for some reason I could not repair the 2015-2022 file, so I reinstalled it...

I tried again repairing them and I'm having the same issue not being able to repair it from the control panel, maybe that's where the problem is coming from..?