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kevinh75516836
kevinh75516836
Participant
December 12, 2019
Question

Creative Cloud won't open

  • December 12, 2019
  • 1 reply
  • 278 views

I've tried all the methods I could find online and through the LR blogs but, after several hours, have been unsuccessful. Here are the steps I've taken:

1. Adobe Creative Cloud takes a long time to load and is ultimately unsuccessful. Then a message pops up saying something is wrong and needs to be repaired.

2. The repair apparently downloads and installs a new Creative Cloud. But the new program still doesn't work.

3. I download the Creative Cloud uninstall program from Adobe and run it. When it's done, a message comes up saying Creative Cloud had been uninstalled with errors.

4. I reinstall Creative Cloud, but end up with the same results.

5. I try to update directly from Lightroom Classic, but an error message appears saying I need a new app to open the auphd link. I have no clue.

6. I deleted contents of the OOBE folder. Rebooted. No luck.

7. I ran the Creative Cloud Cleaner Tool. I was unable to locate the log file to see what it had done, but it doesn't really matter. Creative Cloud is still on my desktop and hard drive.

8. I tried repairing Creative Cloud again, but a notice appears saying "Repair is failing due ot some error" and that I should download a new copy of it.

9. Creative Cloud Installer asks if it's okay to change my computer. I answer Yes. Then nothing happens.

Suggestions?

 

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
December 12, 2019

KevinH75516836, what operating system are you using your Creative Cloud membership on?  The current errors you are experiencing seem to be preventing you from completing the update process.  Please implement the solutions listed in https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html to resolve the current error.  If you are on macOS also verify that you are renaming the correct OOBE folder.

kevinh75516836
kevinh75516836Author
Participant
December 12, 2019

I'm using Windows 10, which is freshly updated.

I edited my original post to include a Step 9. I'm unable to reinstall Creative Cloud.

I'd be happy if I could just install LR Classic updates from that program, but, as you can see from Step 5, that's not an option. 

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
December 13, 2019

I am sorry to hear that, KevinH75516836, I don't have any additional suggestions for you to implement. Please exit our public discussion forums and contact our support team directly at https://helpx.adobe.com/contact.html.  

 

You will likely be asked to repeat steps you have already implemented under the direct guidance of one of our support technicians.  I appreciate your patience in working with our support team to resolve the error.

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