Skip to main content
S
Shelby H
Participant
August 26, 2020
Question

Creative Cloud won't open and constantly needs repair

  • August 26, 2020
  • 3 replies
  • 305 views

I am a college freshman and my instructor gave us a link to adobe cc and a student plan which is $20 a month. After purchasing cc I tried to download and open the application but it says needs to be repaired because it is damged or something is missing. The application won't even open. It just always asks after I repair to re-repair and so on. I have tried uninstalling manually and reinstalling but the same problem occurs. I can't download any other applications like photoshop because it saids it needs cc to be repaired first. 

This topic has been closed for replies.

3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
August 27, 2020

Creative cloud requires a lot of computer resources  -- HD storage, CPU, RAM & GPU -- especially for graphics and video editing.  Without sufficient equipment & resources, you won't have a good experience.  Photoshop alone requires 8 GB of RAM or more, 2GB of VRAM and sufficient scratch disk space on your hard drive to accommodate large files during editing.

https://helpx.adobe.com/photoshop/system-requirements.html

 

Recommended Photoshop Workstation -

https://www.pugetsystems.com/recommended/Recommended-Systems-for-Adobe-Photoshop-139/Hardware-Recommendations

 

Nancy O'Shea— Product User & Community Expert
Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
August 27, 2020

The computer may not meet the minimum specs needed to run CC apps.
https://helpx.adobe.com/creative-cloud/system-requirements.html

 

The hard drive is definitely too small.

 

 

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
August 26, 2020

What are the complete computer specs, including hard drives (how many, what kind, what is on each, and how full)?

    S
    Shelby HAuthor
    Participant
    August 27, 2020

    I really don't know the computer's specs, sorry. It's a Microsoft Surface Pro 7 if that helps. I have no external hard drives, just the internal and it's like 200GB. All I have are applications for school (zoom, Microsoft teams, google chrome, WebEx, audacity, discord, processing, and the adobe creative cloud that I can't get to work).

    Thank you

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices