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Participant
October 9, 2020
Answered

Creative Cloud won't open, won't repair, won't uninstall, can't close services in Task Manager

  • October 9, 2020
  • 2 replies
  • 412 views

My Creative Cloud won't start; I'm on Windows 10.  I've done everything to try and get it fixed from prior posts.  When I tried to repair it using the uninstall program, I get error 81, which I've tried to mitigate by closing services in the Task Mgr details tab.  I get the same error 81 when I try to uninstall it.  I've rebooted my PC three times in the past 15 minutes, and it makes no difference.  Every time I close one of the three AdobeCEFHelper.exe processes, it pops right back up.  

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Correct answer John T Smith

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs may be what you need, so you may start over with a fresh install

2 replies

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
October 9, 2020

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html to remove programs may be what you need, so you may start over with a fresh install

marta_lcdAuthor
Participant
October 9, 2020

Thank you, I think that worked.