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Tom_Alongi
Tom_Alongi
Known Participant
May 23, 2017
Answered

Creative Cloud Won't Uninstall or Repair

  • May 23, 2017
  • 1 reply
  • 2305 views

I am furious and at wit's end.

I have lost the ability to install Adobe Acrobat, cleaning the temp folder didn't work, none of the forums provide an answer that works, most forums seem dedicate to programs or problems from earlier versions of Windows or Acrobat, I can't uninstall or repair Creative Cloud, and the Customer Support program won't let me start a chat with a representative. *Why*?

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

Tom_Alongi what error message do you receive when attempting to remove and reinstall the Adobe Creative Cloud desktop application?  Have you utilized the steps listed at "Failed to install" error received when installing Adobe Creative Cloud desktop app to reinstall the Creative Cloud desktop app?  Finally, what version of Windows are you attempting to install Acrobat DC and the Creative Cloud desktop app on?

1 reply

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
May 23, 2017

Tom_Alongi what error message do you receive when attempting to remove and reinstall the Adobe Creative Cloud desktop application?  Have you utilized the steps listed at "Failed to install" error received when installing Adobe Creative Cloud desktop app to reinstall the Creative Cloud desktop app?  Finally, what version of Windows are you attempting to install Acrobat DC and the Creative Cloud desktop app on?

Tom_Alongi
Tom_AlongiAuthor
Known Participant
May 29, 2017

I received a connection error (201), despite the fact my connection was strong and clear ... and despite my effort to test at both home and work. I also tried: (1) the %temp% solution; (2) the "reboot in Safe Mode + Networking" solution; and (3) disabling my Firewall. And this wasn't the only error message. It came in tandem with error messages (07) associated with installing Acrobat itself.

I had to finally call on the phone and beg to speak to an Adobe representative, since I could not start an e-chat. Although he tried very hard to help, he could not solve the basic problem, either. He was only able to use the workaround of having me download a 2015 version of Acrobat DC Classic, which doesn't have all the features I've paid for with my CC subscription, such as opening multiple PDF tabs within the same window. Worse, the following morning, the error that started this whole mess (Acrobat refusing to "print to PDF") came back with a vengeance.

In the end, I had to use the new Fresh Start feature that comes with Win10. It forced me to reload some applications, and redo all my preferences and macros with various MS Office programs (which was a real nuisance), but it seems to have solved the problem.

For the last 48 hours, anyway.

Tom

L
lewisjcrawford
Participant
October 23, 2017

Hi Tom,

I had the same thing happen to me this summer. I had to do a Fresh Start on my computer to finally get the Creative Cloud to work. It is incredibly frustrating.  The sad thing, with this new round of huge updates to the CC, it looks like I might have to do it again.

Lewis

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