Creative Cloud won't update

Question

So my creative cloud on my macbook pro won't update. I'm logged into my account and it says it is updated, but it only reaches 2%. I've logged out and logged back in. I've updated my account information. I've updated my computer and it still only gets to 2%. I have great WiFi. So I just have no idea what's going on. Does anyone have an idea of what I can do so that it updates all the way?

kglad · Answer

confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded