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A
Anonymous
August 12, 2015
Answered

Creative Cloud won't update

  • August 12, 2015
  • 2 replies
  • 2459 views

My Creative cloud is failing to update. It says "Creative Cloud desktop failed to update.( Error code:2). Does anybody know what is happening and/or knows how to fix it?

Thank you

This topic has been closed for replies.
Correct answer Govardhan.V

Follow below steps :

Open Task manager,
If present . End all the Adobe related process like Creative Cloud ,CoreSync,, AAMupdater, AAMupdater notifier, Adobe Crash demon process from Task manager.

Also if running end processes like Setup.exe , MsiExec , Install , Windows Installer processes.

Then restart the computer once .

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Unable to delete ?? rename it as Adobe Creative cloud-old.

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4 :

Then download and try to  install Adobe Creative Cloud application and check.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

2 replies

Govardhan.V
Govardhan.V
Participating Frequently
August 12, 2015

If you need further assistance or step by step instructions , mention whether you are using Windows comp or Mac ?

A
Anonymous
August 13, 2015

I've done what you said but now this message comes up

Nothing is installing when I try to do this. Do you have any idea about this one?

I'm using a Windows Laptop.

Thank you

Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
August 13, 2015

Follow below steps :

Open Task manager,
If present . End all the Adobe related process like Creative Cloud ,CoreSync,, AAMupdater, AAMupdater notifier, Adobe Crash demon process from Task manager.

Also if running end processes like Setup.exe , MsiExec , Install , Windows Installer processes.

Then restart the computer once .

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Unable to delete ?? rename it as Adobe Creative cloud-old.

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4 :

Then download and try to  install Adobe Creative Cloud application and check.

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

Govardhan.V
Govardhan.V
Participating Frequently
August 12, 2015

Refer below link :

Error code 2 or 50: Creative Cloud desktop app update failed

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