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nangkov
Participant
May 19, 2020
Answered

Creative Cloud won't update Adobe XD (reinstalling helps sometimes but not always)

In this exampel my colleage has version 28.9.12 and I cannot cooperate anymore because I'm working with 28.7.12.4. I have this lot's of times and sometimes I have to delete XD and install it again for 3 times before it updates. I thought I was the only one, but now my students have the same problem. Deleting and reinstalling, -> still not the latest version.

It is really frustrating when you are trying to get your student's inspered/motivated into UI/UX Design..

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      Vertika GuptaCorrect answer
      Community Manager
      May 25, 2020

       

      Hello, 

      Thank you for writing to us, 

      Looks like as you described issue with CC tool

      Work Around:- Kindly use this tool to remove only the creative cloud desktop app: https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html.

      Note:- This tool will ask to remove all the CC apps before cleaning CCD. 

      Sorry for inconvience cause.  

       

      Or you can move this issue to Creative cloud team.

       

      Thanks,

      Vertika Gupta

      Adobe XD.

       

      View reply

      8 replies

      elainecc
      elainecc
      Participating Frequently
      May 19, 2020

      Sorry to hear you've hit this! You can check for the latest app updates in the Creative Cloud by going to Updates > ... (upper right corner) > Check for updates. This will force Creative Cloud to check for the latest available update in the cloud and will make it available to you immediately. Hope that helps!

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        nangkovAuthor
        Participant
        May 25, 2020

        Thanks for your suggestion, but it does not help.

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        Harshika Verma
        Community Manager
        Harshika VermaCommunity Manager
        Community Manager
        June 1, 2020

        Thanks for trying the suggestion. I am moving this thread to Download and Install community so that our experts can assist your further.

         

        Thanks,

        Harshika

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          Community Manager
          Vertika GuptaCommunity Manager
          Community Manager
          May 19, 2020

          Greeting Nangkov,

          Sorry for the inconvience cause.

          Please help me know one question:-

          Are you facing this issue only with Adobe XD or have you seen that issue if you are using other Adobe Product also?

          WorkAround:-

          Signout from Creative cloud and signin again.

          Hope above workaround will help you with issue.

           

          Thanks, 

          Vertika Gupta

          Adobe XD.

           

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            nangkovAuthor
            Participant
            May 25, 2020

            Thanks Vertika,

             

            I need to update XD again (see attachement), so I tried signing out and in again. Checking for updates, just results in a message: "You are up-to-date"!.
            So no success!

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