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anthonya12027141
anthonya12027141
Participant
May 20, 2018
Answered

Creative cloud won't work

  • May 20, 2018
  • 1 reply
  • 1161 views

So, I have creative cloud on both my laptop and my desktop. When I open it on my desktop, It works as usual. However, when I try to load it on my laptop, it opens. But it stays on the loading screen. I tried to uninstall it, but it wouldn't uninstall because I still have Illustrator installed on my laptop, and I can't get rid of it. Even as I am typing this, I have it loaded in the background and it has yet to finally load. So, please. Please Help!

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Correct answer Govardhan.V

Adobe Cleaner tool :

Use the Creative Cloud Cleaner Tool to solve installation problems

1 reply

Govardhan.V
Govardhan.V
Participating Frequently
May 20, 2018

Windows or Mac?

anthonya12027141
anthonya12027141Author
Participant
May 20, 2018

Windows

Govardhan.V
Govardhan.V
Participating Frequently
May 20, 2018

Restart the machine once.

Disable Firewall temporarily. [ Optional ]

Use Adobe Creative Cloud Cleaner tool and if listed remove Adobe Creative Cloud app.

Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features.

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Unable to delete??? rename it to Adobe Creative Cloud-old.

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4 :

Click on the below link and download Adobe Application manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager10.0_all.exe

Once the installation process is completed, locate Adobe Application Manager launch icon on Desktop and double click on it .

It will start update process.

once it is completed,

it shud launch Adobe Creative Cloud app.

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