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anthonya12027141
Participant
May 20, 2018
Answered

Creative cloud won't work

So, I have creative cloud on both my laptop and my desktop. When I open it on my desktop, It works as usual. However, when I try to load it on my laptop, it opens. But it stays on the loading screen. I tried to uninstall it, but it wouldn't uninstall because I still have Illustrator installed on my laptop, and I can't get rid of it. Even as I am typing this, I have it loaded in the background and it has yet to finally load. So, please. Please Help!

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Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
May 20, 2018

7 replies

Govardhan.V
Participating Frequently
May 20, 2018

Windows or Mac?

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anthonya12027141
Participant
May 20, 2018

Windows

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Govardhan.V
Participating Frequently
May 20, 2018

Restart the machine once.

Disable Firewall temporarily. [ Optional ]

Use Adobe Creative Cloud Cleaner tool and if listed remove Adobe Creative Cloud app.

Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features.

Step 1 :

Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

Step 2:

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

Unable to delete??? rename it to Adobe Creative Cloud-old.

Step 3 :

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

Step 4 :

Click on the below link and download Adobe Application manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/win/ApplicationManager10.0_all.exe

Once the installation process is completed, locate Adobe Application Manager launch icon on Desktop and double click on it .

It will start update process.

once it is completed,

it shud launch Adobe Creative Cloud app.

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