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jameshobgood
Participant
August 12, 2017
Answered

Creative Cloud Wont Update

  • August 12, 2017
  • 1 reply
  • 752 views

I'm trying to get into creative cloud to download an app but it says that the cloud needs to update and when i run it. it says failed to update(error code118) and i keep retrying but still says same thing

This topic has been closed for replies.
Correct answer kglad

yes i did


using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 12, 2017

that's a network connection error.  confirm that you can connect to the secure adobe servers.

for help with that and other common secure adobe.com connection problems read, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

J
jameshobgoodAuthor
Participant
August 12, 2017

went through the whole list and still same thing

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 12, 2017

did you successfully connect to the adobe secure servers?

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