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정
정인영5FD6
Participant
March 9, 2021
Question

creative cloude 설치가 안됩니다 The installation is not working.

  • March 9, 2021
  • 1 reply
  • 625 views

 

adobe creative cloud를 설치하려고 하는데 이러한 메시지가 뜹니다.

"crative cloud 의 사본을 새로 다운로드하고 설치해 주십시오."

 

I'm trying to install Adobe creative cloud, and I get this message.
"Please download and install a new copy of the creative cloud."

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
March 9, 2021

Please see https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html for steps you can take to resolve this error. If you have any questions, then update this public discussion thread.

정
정인영5FD6Author
Participant
March 9, 2021

hello

try this step

[Download the ZIP file containing the executable uninstaller.]

but it does not install

Pop-up does not appear

 

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
March 9, 2021

So you were unable to download and run the uninstaller utility?  Do you have full control of the computer, or is it managed by an organization?  Which web browsers did you utilize?  Have you successfully downloaded, extracted, and run any other programs on the computer?

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