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R
Rácz5C3E
Participant
February 17, 2021
Question

creative cloude infinite loading

  • February 17, 2021
  • 1 reply
  • 2243 views

I have tried everything but I still can't start creative cloude. 

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
February 17, 2021

Racz, sorry you are encountering problems using your new Creative Cloud Photograhy plan.  Has the Creative Cloud desktop app ever worked on this computer?  What steps did you take to try to allow the Creative Cloud desktop app to open?

 

Finally, please be aware that to use an individual plan the computer must have access to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html. If the membership has never worked, then I would recommend you start by verifying the computer has the required access to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html.

R
Rácz5C3EAuthor
Participant
February 17, 2021

Hi!

my membership has been working great until this morning I have tried reinstalling creative cloude, limited acsess repair tool, repairing in the control panel. I logged out than logged in, and a few other things i don't remeber.

 

 

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
February 17, 2021

Thanks, Racz, then please see https://helpx.adobe.com/creative-cloud/kb/fix-blank-white-screen-sign-in.html which provides several additional troubleshooting steps that can resolve this behavior.

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